Accounts Receivable Specialist

About Us

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue significant year-over-year growth. Our success is driven by our remarkable team and the collaborative culture we’ve built. We’re committed to providing employees with a meaningful work experience, fostering personal and career development in a fun, casual, and collaborative environment.

About the Role

The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction.

Responsibilities

• Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
• Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
• Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
• Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
• Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
• Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
• Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
• Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
• Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.
• Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
• Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
• Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
• Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements.

Requirements

• Bachelor's Degree in Accounting, Finance, or a related field.
• 2+ years of experience in a customer operations role.
• Industry experience required.
• Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel (ability to perform VLOOKUPs and pivot tables is required).
• Excellent written and verbal communication skills.
• Maturity to work effectively in negotiation discussions with customers and sales representatives.
• Self-starter with the ability to work independently and as part of a team.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.
• Ability to handle a heavy workload and adaptability to work in a fast-paced environment.

Benefits

• Excellent benefits, including medical, dental, vision, life, and disability coverage.
• Matching 401(k) program.
• Employee Resource Groups for learning and relationship-building.
• Office-wide engagement activities, team events, and happy hours.
• Casual dress code.
• Office located in the heart of downtown Chicago, IL, with CTA and L train stops within walking distance and secure bike storage.
• Access to LifeStart gym in the office building, featuring Peloton bikes, top-of-the-line equipment, and personal training options.
• Free counseling sessions through the Employee Assistance Program.
• Paid referrals through our Referral Program.
• Company-paid holidays, paid vacation time, and wellness days.
• 100% paid parental leave for new parents.
• Relocation assistance for non-local candidates.

Pay

The base salary range for this position is $50,000 - $62,000 per year, plus bonus and benefits. Individual pay is determined based on work location, job-related skills, experience, and relevant education or training.