Accounts Receivable Dispute Resolution Consultant

Job Title: AR Dispute Resolution Consultant Contract Type: W2 Location: Vernon, Hills, IL Work Arrangement: Hybrid Scheduled: 8:00am - 4:30pm Summary We are seeking a highly skilled AR Dispute Resolution Consultant. As an AR Dispute Resolution Consultant, you will be responsible for managing the dispute resolution process and resolving discrepancies including billing errors, discrepancies between invoices and purchase orders, incorrect delivery of goods or services and defective products in a timely and efficient manner as well as mentoring and coaching new coworkers. Your exceptional analytical and communication skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization. What You Will Do Collaborate with various departments, including sales, customer service, and collections, to gather necessary information and resolve customer disputes.Research disputes to determine facts and identify root cause and pathway to resolutionEnsure accurate, timely and appropriate responses to disputes within defined turnaround time requirements established by ManagementMaintain open disputes reporting and provide periodic status updates to leadership with anticipated resolution dateValidate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursuedEngage in clear and professional communication with customers and stakeholdersMaintain comprehensive records of all dispute-related activities, communications, and resolutions. Generate regular reports on dispute trends, aging, and resolution status for management reviewEnsure compliance with company policies, accounting standards, and regulatory requirements during the dispute resolution process.Adhere to internal controls and maintain a high level of data accuracy and integrity