Accounts Receivable- Customer Service Representative

Job Summary

The Corporate Accounts Receivable department at The Cincinnati Insurance Companies is seeking customer service representatives to provide phone support for customers. This role offers competitive pay ranging from $19.00 to $20.00 per hour, with potential for an annual cash bonus and stock incentives based on performance.

Responsibilities

• Answering incoming calls to assist customers with making payments
• Using incident and problem management systems to document, track, update, and close case activities
• Providing technical assistance and guidance to prevent recurring problems with online accounts and bill pay
• Performing basic hardware and software troubleshooting to resolve or escalate incidents
• Making outbound calls to follow up with customers or incidents and resolving issues promptly and efficiently
• Maintaining accurate and professionally written records of customer interactions and transactions
• Maintaining performance targets such as call handling time, customer satisfaction, and calls per day
• Supporting internal and external audits and complying with company policies
• Advising basic account information and payment status to callers
• Directing calls to the appropriate department when necessary
• Improving and developing technical support skills through outside education
• Collaborating with team members to ensure a seamless customer experience
• Performing other administrative functions as needed

Requirements

• A high school diploma or equivalent
• Two or more years of prior call center customer service experience (preferred)
• Prior help desk experience (preferred)

Qualifications

• Attitude for excellence in customer service
• Excellent written and verbal communication skills
• Proficient in Windows operating systems
• Aptitude for technology and working knowledge of PCs and networks
• Proficient in Microsoft® Office products such as Word, Excel, and Outlook

Benefits

• Competitive pay range of $19.00 to $20.00 per hour
• Potential for an annual cash bonus and stock incentives based on performance
• Equal employment opportunity for all qualified persons without regard to protected characteristics

Schedule

• Training schedule: 7:30am - 4:15pm EST for 6-8 weeks
• Shift hours after training: 10:15am - 7:00pm EST
• Saturday rotation within 4-6 weeks with hours: 7:30am - noon EST