Accounts Receivable Coordinator I

About the role

The Accounts Receivable Coordinator manages daily account balances for customers, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.

Responsibilities

• Resolve account past due issues, billing disputes, misapplied payments, and other requests to ensure accurate and timely payment of invoices.
• Determine root cause of late payments and implement problem-solving solutions to prevent future late payments from customers.
• Provide the highest level of customer service for both internal and external customers.
• Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
• Maintain a positive attitude in a highly intense environment.
• Build, develop, and grow all internal and external business relationships vital to increasing revenue growth and customer experience.
• Improve quality, productivity, and effectiveness through the Quality Process in handling customers with a past due A/R balance.
• Work and contribute in a team setting to accomplish overall department and individual goals.
• Perform other duties and projects as assigned.

Requirements

• Bachelor’s Degree with a business emphasis preferred.
• Prior finance, billing, accounting, or relevant experience preferred.
• Proficient in Microsoft Office Suite.
• Ability to learn new systems quickly.

Skills

• Accuracy and Attention to Detail
• Effective Communications
• Financial Services Management
• Flexibility and Adaptability
• Information Capture
• Managing Multiple Priorities
• Problem Solving
• Relationship Management

Schedule

Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements

Minimal (0%-25%)

Pay

This is an hourly position paid biweekly.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise, and scale to connect shippers with solutions — from ground, air, and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation enriched by deep customer relationships. The company invests in purpose-built technology such as ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility, and reporting into one connected experience.