Accounts Receivable Coordinator

About the role

The Accounts Receivable Coordinator is responsible for accurately posting and applying customer payments, resolving unapplied cash and payment-on-account transactions, and supporting branches with payment research and account reconciliation. This position requires strong attention to detail, analytical skills, and the ability to manage high-volume transaction processing in a fast-paced environment. This role is approved to be fully remote and can be based anywhere in the United States.

Responsibilities

• Utilize Microsoft Access databases and other company tools to facilitate workflow and resolve Unapplied Cash (UNST) and Payment on Account (POA) transactions as directed by branches and customers.
• Accurately post customer payments received through lockboxes, scanned remittances, EDI transactions, and other payment channels using the Accounts Receivable Cash Application system.
• Process and apply high-dollar customer payments, including transactions exceeding $1 million that may contain hundreds of invoices across multiple branch locations.
• Review and analyze remittance information provided by customers and branches to ensure accurate payment application.
• Research accounts receivable balances, payment activity, and historical transactions within legacy systems as needed.
• Communicate effectively with branches and internal stakeholders by providing clear, complete, and professional correspondence in accordance with departmental guidelines.
• Meet established productivity and accuracy standards, to include a monthly error rate expectation.
• Effectively utilize available resources and reporting tools, including the Master List, Power BI, Regional Search, and other departmental systems, to perform daily responsibilities.
• Support departmental objectives by demonstrating flexibility in work schedules, including overtime, extended shifts, weekends, and holidays, as business needs require.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to analyze and interpret payment and remittance information.
• Basic knowledge of accounts receivable or accounting principles preferred.
• Proficiency with Microsoft Office applications and the ability to learn company-specific systems and databases.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team in a high-volume production environment.

Performance Expectations

• Maintain departmental productivity standards.
• Consistently achieve accuracy and quality goals.
• Demonstrate effective time management and adaptability in meeting changing business demands.
• Adhere to all departmental procedures, policies, and service expectations.

Note: This is a cash application position focused on payment posting and account research. It is not a collections role.

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

$15.00 - $20.63 per hour. This role is bonus or incentive plan eligible. The specific rate depends on qualifications and prior experience, and the starting wage may be higher in certain locations based on local or state wage requirements.