Accounts Receivable & Collections Specialist

About the role

This position will assist and facilitate the overall operations of the Accounts Receivable and Collections Department. This includes the collection of purchase orders (PO), collecting past due accounts, negotiating payment plans, alerting management of collection issues, researching unapplied cash, and answering incoming customer questions and concerns. This position may also require using outside customer portals to obtain POs, billing, invoice rejection, and/or remittance details.

Responsibilities

• Make regular collection contact with past due customers, and escalate when necessary.
• Contact customers to obtain purchase orders when a customer has not sent one to us on their own.
• Assist in monitoring general Accounts Receivable E-mailbox and ensure all incoming customer questions are answered timely.
• Research and resolve unapplied cash.
• Apply purchase orders, if applicable to your role.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Participate in, or provide support for annual or state audit requests.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Requirements

• Associate’s/Bachelor’s degree in accounting or related field, or equivalent experience preferred.
• High School diploma or equivalent required.
• 1-3 years recent work experience in accounts receivables, collections calls and billing in a high-volume, fast-paced environment required.
• Microsoft Dynamics/Great Plains experience preferred.

Qualifications

• Ability to manage high-volume activity and multitasking is essential.
• High degree of accuracy, attention to detail and ability to function effectively in meeting daily deadlines.
• Excellent judgment and organizational skills.
• Excellent written and verbal communication skills.
• Strong analytical skills to assess problems and develop solutions.
• Proficient technical knowledge of Microsoft Office applications.

Benefits

• Company-paid holidays, a floating holiday, and generous paid time off.
• Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Free Teladoc account and employee assistance programs.
• Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.