Accounts Receivable Associate

Raymond Storage Concepts is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise, and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.

Employment authorization required. Raymond Storage Concepts will not pursue visa sponsorship for this position.

About the role

The Accounts Receivable Associate ensures timely application of customer payments to open invoices in our ERP system, timely entry of invoices into customer portals, and establishes collaborative relationships with internal departments and customers to enhance the customer experience.

Responsibilities

• Receive all ACH payments from customers, match to remittances, apply payments to open invoices in the EBS accounting system, and reconcile batch totals of deposits to system totals.
• Receive all check payments from customers, apply payments to open invoices in the EBS accounting system, scan checks into banking software, and reconcile batch totals of deposits to system totals.
• Receive all credit card payments, match to remittances, apply payments to open invoices in the EBS accounting system, and reconcile batch totals of payments to system totals.
• Enter invoices into customer portals for customers who require portal submissions.
• Ensure unapplied credits are identified and cleared against outstanding receivable balances as deemed appropriate by the customer.
• Reconcile customer disputes related to short payments, skipped invoices, and customer refunds or adjustments.
• Communicate credit risks or bad debt information to the manager upon discovery.
• Record financial status of customers and collection efforts in the EBS accounting system notes.
• Sort and file correspondence as appropriate.
• Onboard new customers by setting up in the business system and Billtrust, configuring proper ship-to and tax exemption for each location, and completing customer questionnaires or portal registrations.
• Review status of delinquent accounts and contact customers by phone or email to determine reasons for overdue payments and review terms of sales, service, or credit contracts.
• Assist with general phone backup coverage, including answering calls from the main line and transferring to appropriate departments.

Requirements

• High school diploma or equivalent required.
• Minimum of one to three years of professional experience in an office environment.
• One to three years of experience in business-to-business collections and/or accounts receivable strongly preferred.
• Strong grasp of Microsoft Office software, primarily Outlook, Excel, and Word.
• Strong keyboarding skills.
• Positive attitude toward customer service with good written and verbal communication skills.
• Excellent organizational and time management skills, with attention to detail.
• Ability to prioritize and manage multiple tasks.

Benefits

• Competitive benefit package including medical, dental, vision, life, and disability insurance.
• Company-paid short-term disability insurance.
• 401k retirement plan with company match.
• Employee Discount Program.
• Volunteer Time Off.
• Paid Time Off.
• Referral Bonus.
• Fun, competitive, and team-oriented company culture.

Pay

$21 - $26 per hour