Accounts Receivable Associate

About the role

Assists in processing billing for Hotel guests and group functions. Answers general guest/group inquiries, disputes, and billing reconciliations. Assists in tasks necessary at end of month to complete monthly close process.

Essential Functions

• Completes group/wedding billing which includes daily posting of charges and preparation of deposit, prepayment, and final invoices.
• Researches and responds to any questions and disputes from clients regarding the final invoice. Follows up on outstanding invoices and apply appropriate corrections and/or late fees when necessary.
• Executes an equal percentage of billing productivity as the other accounts receivable associate and maintains billing timeframe of 7-10 days after group departure and no more than 10-14 days after group departure.
• Promptly answers telephone calls (emails, faxes, etc.), greets callers in a positive and professional manner, listens to internal and external customers to understand inquiries and requests – provides accurate information and prompt assistance, including correcting charges and providing guest with appropriate documentation.
• Updates contract files and assign member numbers for spa memberships. Communicates with Spa Member Coordinator.
• Scans and saves electronic group files according to format and record retention in a timely manner
• Runs daily/weekly A/R reports and research items that exceed aging standards and report to Controller and Director of Accounting. Prepares monthly A/R spreadsheets for forecasting adjustments, commissions, etc.
• Fills and processes reports generated daily by night audit, verification of all epayments, charge tickets, credit card tickets, registration cards, management of file box storage/records between office and on property storage.

Supportive Functions

• Assists office in other administrative duties as needed (special projects, filing & scanning)
• Performs other duties as requested by the Controller and/or Director of Accounting
• Attendance required to assist with end of month closing, regardless of day of week until closing checklist is completed or dismissed by Controller and/or Director of Accounting

Job Knowledge, Skills, and Abilities

• Possesses excellent communication skills, both verbal and written
• Knowledge of Office machines including operating a calculator/10-key, copier, scanner, fax, multi-line phone
• Skilled in use of Microsoft Office, particularly Excel
• Ability to deal professionally with difficult situations and people in person, by phone and email
• Ability to maintain attention to detail to ensure accuracy
• Ability to learn and perform all essential functions accurately and safely with minimal direct supervision

Qualifications

• Education: Any other combination of education and experience that provides the required knowledge, skills, and abilities. High school graduate or equivalent required. Some college preferred.
• Experience: Finance and Accounts Receivable experience preferred. Some work experience in related field required. Large, luxury resort properties (over 500 rooms) experience is preferred.
• Licenses and Certificates: None required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid time off
• Vision insurance