Accounts Receivable Analyst

About The Role

We are seeking an experienced detail-oriented professional with strong operational discipline, excellent communication skills, and a proven ability to thrive in a fast-paced, high-volume environment. The candidate will have an ownership mentality and act as both a financial steward and a partner to internal and external stakeholders.

The candidate will help ensure all receivable activity aligns with contractual terms, customer expectations, and organizational standards. The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function.

What You Will Be Doing...

• Ensures timely and accurate billing to customers
• Resolve customer billing issues, reconcile account discrepancies, and disputes, and assists customers and internal departments with problem solving needs
• Ownership of AR aging with focus on preventing and clearing past due accounts
• Daily cash application and bank reconciliations
• Work with Synthesia sales staff to resolve open questions on customer invoices and status
• Register and maintain customer portals including working with other departments to complete periodic customer reviews of Synthesia
• Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience.

About You...

• 3+ years of hands-on experience in Accounts Receivable and/or Billing
• Proficiency with ERP systems such as NetSuite, or equivalent platforms
• Strong understanding of Order to Cash transaction lifecycle
• Strong Excel skills with the ability to build and analyze reports
• Customer service orientation and strong communication skills
• Demonstrated success in identifying and implementing process improvements and automation
• Bonus points: Experience with Salesforce, Experience with Stripe, Experience with customer portals (Ariba, Coupa), Understanding of VAT & Sales Tax (Anrok), SaaS industry experience, Examples of recent experimentation or utilization of AI tools to improve a process or redesign a workflow