Accounts Receivable Analyst

About the role

Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products. We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more—available within your first month.

Responsibilities

• Review customer accounts and accounts receivable aging reports to identify past-due balances and determine appropriate collection actions.
• Contact customers via phone, email, and written correspondence regarding overdue invoices, payment status, and account concerns.
• Investigate, analyze, and resolve billing discrepancies, short payments, deductions, chargebacks, and payment disputes.
• Maintain detailed and accurate collection notes, customer communications, and account documentation.
• Process and apply customer payments accurately and in a timely manner.
• Reconcile customer accounts, prepare account statements, and resolve account variances.
• Monitor payment trends and assess collection risks, escalating high-risk or non-responsive accounts as appropriate.
• Collaborate with Sales, Customer Service, Pricing, and other cross-functional teams to resolve account issues and facilitate timely payment.
• Prepare, monitor, and maintain accounts receivable aging reports, collection metrics, and other management reporting.
• Assist with account reconciliations, month-end closing activities, and audit requests as required.
• Ensure compliance with company credit and collection policies, accounting standards, and internal controls.
• Identify opportunities to improve collection processes, reduce delinquency, and enhance cash flow performance.

Requirements

• A bachelor's degree in finance or related field.
• At least 2 years of accounts payable experience.
• At least 2 years of collections experience.
• At least 2 years of experience working with the Microsoft Office Suite.
• At least 1 year of experience with ERP Systems (SAP and AS400 Rams Ross) preferred.
• At least 1 year of experience with basic accounting principles and relevant laws/regulations related to accounts receivable.
• At least 1 year of SAP and AS400 Rams Ross experience preferred.

Qualifications

• Communication: Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability: Take responsibility for actions and anticipate challenges before they arise. Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focus: Prioritize understanding and meeting both internal and external customer needs. Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative: Proactive in identifying opportunities and addressing potential threats. Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving: Possess the ability to identify and address complex issues with minimal guidance. Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration: Take responsibility for deliverables while also supporting others to ensure that collective goals are met. Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.

Skills

• Microsoft Office Suite.
• SAP and AS400 Rams Ross.
• Basic accounting principles and relevant laws/regulations related to accounts receivable.

Benefits

• Medical
• Dental
• Vision
• 401(k) with employer match
• Life Insurance
• Paid time off

Pay

Starting Annual Salary Range: $59,800 - $63,000

Schedule

Full-time