Accounts Manager, Partner Operated

Responsibilities

• Own strategic relationships with a portfolio of experience-based partners, serving as their primary Build-A-Bear contact and growth advisor
• Develop and execute partner-specific business plans that align Build-A-Bear's brand and product strategy with each partner's guest experience goals
• Lead regular business reviews and executive conversations with senior leadership at partner organizations
• Identify and pursue expansion opportunities within existing partners — new locations, seasonal activations, exclusive offerings, and co-branded experiences
• Collaborate cross-functionally with marketing, merchandising, and operations to deliver seamless, on-brand partner experiences and the opening of new locations with the existing partner
• Monitor partner performance (invoiced revenue (forecast) & retail sales), track KPIs, and proactively address challenges before they escalate

Qualifications

• Bachelor’s degree
• 5+ years of account management, partnership management, or business development experience - ideally entertainment, hospitality, franchise or family/experiential brands
• Experience working with experience-based or hospitality partners (theme parks, resorts, FECs, attractions, or similar) strongly preferred
• High proficiency in Microsoft Word, Excel, PowerPoint, and Power BI
• Excellent communication, negotiation, and relationship-building skills
• Executive presence
• Passion for the Build-A-Bear brand and the emotional connection it creates for guests and families