Accounting Support Specialist

Accountabilities

• Managing return merchandise authorization (RMA) activities by researching customer orders, submitting vendor requests, and tracking related credits.
• Reviewing return requests to ensure required documentation, approvals, and transaction details are complete before submission.
• Coinciding with sales teams, operations, vendors, customers, and shipping providers to facilitate equipment returns and related processes.
• Processing customer credits after confirming vendor credits and validating supporting documentation.
• Reconciling vendor credits with customer orders to ensure accurate financial records and appropriate credit amounts.
• Entering and processing customer and vendor credit activity while supporting accurate accounting postings.
• Maintaining return case records, customer order notes, and documentation to improve visibility and prevent billing errors.
• Preparing month-end reporting related to open returns, credits, and other financial activities.
• Supporting reconciliation activities involving replacement orders, vendor invoices, and accounts payable processes.
• Investigating vendor credit discrepancies, billing issues, duplicate shipments, and return-related challenges.
• Creating and maintaining process documentation, guidelines, and reference materials to improve operational consistency.
• Assisting with internal and external audit requests by preparing documentation and responding to inquiries.
• Supporting accounting projects and additional finance initiatives as needed.
• Providing responsive, professional support to internal stakeholders, customers, and external business partners.

Requirements

• A high school diploma or equivalent required.
• Minimum of 2 years of experience in accounting support, order management, customer service, operations support, or a related field preferred.
• Experience working with accounting processes, customer credits, reconciliations, or transaction management.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Experience using enterprise resource planning (ERP) systems to research transactions, manage records, and support financial processes.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication, documentation, and interpersonal skills.
• Strong problem-solving abilities with the ability to analyze issues and identify effective solutions.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Ability to work independently, follow through on tasks, and manage responsibilities with limited supervision.
• Strong attention to detail and commitment to accuracy in financial documentation and reporting.
• Ability to adapt in a fast-paced environment with changing priorities.

Benefits

• Competitive salary range of $50,000 - $55,000 USD.
• Remote work flexibility.
• Opportunity to gain experience across accounting operations, financial processes, and enterprise systems.
• Collaborative environment working with finance, operations, sales, and external partners.
• Professional development opportunities and exposure to broader accounting initiatives.
• Comprehensive benefits package supporting employee well-being and long-term success.