Accounting Manager | Multi-Unit Restaurants

About the role

The Accounting Manager | Multi-Unit Restaurants is responsible for managing day-to-day accounting operations for assigned clients, ensuring accurate and timely financial reporting, consistent execution of processes, and strong client communication.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring all requests are consistently addressed in a timely, professional, and organized manner.
• Take clear ownership of client relationships by maintaining visibility over all deliverables, open items, and ongoing requests, ensuring full resolution and follow through.
• Maintain a strong working understanding of client operations, transaction flows, and financial drivers to support accurate review and meaningful communication.
• Communicate financial results, respond to questions, and manage expectations around timelines, deliverables, and scope.
• Proactively track, document, and communicate status updates, decisions, and next steps to ensure alignment across client and internal teams.
• Identify and raise issues early that impact client work, including delays, inconsistencies, or process gaps, and ensure they are clearly communicated and resolved.
• Demonstrate accountability by consistently following up on outstanding items and ensuring nothing is left incomplete or unresolved.
• Manage and review all components of the monthly close process, ensuring completeness, accuracy, and timeliness through detailed review and coordinated resolution of issues.
• Review balance sheet reconciliations and ensure all discrepancies are identified and resolved.
• Direct preparation and analysis of client P&Ls and investigate variances to ensure financials are accurate and complete.
• Ensure financial reporting aligns with company policies, standards, and client requirements.
• Oversee work performed by offshore teams, ensuring quality and consistency.
• Manage team task list(s) confirming all tasks are completed timely and proactively communicating to appropriate team members when deadlines are not met.
• Delegate recurring tasks appropriately, reinforcing a scalable “reviewer” model.
• Provide clear direction and feedback to reduce rework and improve team output.
• Support execution when necessary, due to deadlines or sensitive matters.
• Identify, document, and raise issues related to data, processes, or workflow inefficiencies.
• Propose solutions and next steps while escalating complex decisions when appropriate.
• Ensure all issues are fully resolved and properly documented.
• Monitor recurring issues and support efforts to address root causes.
• Identify opportunities to improve workflows, reduce manual effort, and increase efficiency.
• Maintain and update SOPs to ensure processes are clear, consistent, and repeatable.
• Ensure internal systems and workflow tools are accurate and up to date.
• Support a shift toward scalable, process-driven work rather than one-off execution.
• Develop understanding and utilization of all Dine internal tools, software, and standards.
• Demonstrate ownership through consistent follow-through and accountability.
• Build a solid understanding of clients and processes to support effective review.
• Raise issues early and clearly when inefficiencies or inconsistencies arise.
• Prioritize delegation and repeatable processes to support scalability.
• Operate effectively within established structures, escalating when needed.

Requirements

• Restaurant365 experience strongly preferred or experience with at least two other ERPs required
• Multi-unit restaurant accounting experience required
• Bachelor’s degree in accounting or finance
• CPA preferred but not required.
• Strong accounting expertise, including month-end close, reconciliations, and financial statement analysis
• Excellent attention to detail with the ability to review work, identify discrepancies, and ensure accuracy
• Effective client communication skills with the ability to explain financial results and manage expectations
• Strong ownership mindset with consistent follow-through on deliverables, timelines, and open items
• Ability to lead, delegate, and review work across teams, including offshore resources
• Problem-solving skills with the ability to identify issues, propose solutions, and drive resolution
• Process-oriented mindset with experience improving workflows, maintaining SOPs, and supporting scalable operations