Accounting Manager

Why Work at KEH Camera?

We are a company that fuels creativity, empowers photographers and videographers, and shapes the future of images and videos. Our team is passionate, dedicated, and innovative, and we value your inner passion for something you believe in.

About the Role

The Accounting Manager is responsible for managing and growing relationships with key customer accounts while ensuring exceptional service across all sales channels.

Responsibilities

• Serve as the main point of contact for accounts, ensuring clients receive timely, accurate, and professional support.
• Build and maintain strong, long-term relationships with customers through proactive communication and follow-up.
• Understand each account's needs, goals, and challenges and provide tailored solutions.
• Conduct regular business reviews with clients to identify risks, opportunities, and areas for increased engagement.
• Partner with internal departments to resolve customer issues or escalations efficiently and effectively.
• Support promotional activities, product launches, or service changes as needed for assigned accounts.
• Collaborate with operations to maintain accurate product availability and communicate changes to customers as needed.
• Provide reporting and insights to leadership related to account activity, revenue trends, and customer engagement.

Requirements

• Directly oversee 2 associates, ensuring workloads are distributed effectively and customer service standards are upheld.
• Provide training, coaching, and performance feedback to support team development.
• Promote a positive, high-performance culture with a strong focus on customer satisfaction.
• Partner with sales, operations, marketing, and customer service teams to support omni-channel initiatives and improve the overall customer experience.
• Cross-coordinate with inventory and operations teams on product availability, delivery timelines, and service commitments.
• Work with finance or operations teams to support accurate customer billing, returns, and payment reconciliation when applicable.
• Provide recurring and ad hoc reporting on account performance, customer trends, and engagement metrics.
• Identify process improvements and work with leadership to enhance account management workflows and customer experience.

Qualifications

• Strong relationship-building skills with the ability to gain trust through consistent and reliable service.
• Excellent written and verbal communication abilities; comfortable communicating with both internal teams and external customers.
• A high attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to work independently while collaborating effectively across departments.
• Experience leading or supervising a team a plus.
• Proficient in Microsoft Office Suite.
• Experience with NetSuite, CRM systems, or inventory management tools is not required but a strong plus.

Skills

• Highly motivated and committed to supporting the growth and success of the company.