Accounting Manager

Qualifications

Lead and oversee day-to-day accounting operations, including AR, billing, cash application, and support month-end close activities.

• Manage end-to-end AR workflows, including customer ledger review, outstanding balance tracking, and reporting cadence.
• Execute collections processes: send reminders, manage escalation paths, and maintain documentation standards.
• Serve as primary liaison with our external collections partners — coordinate on escalated accounts, align on strategy, and ensure resolution.
• Partner with internal Sales and Client Services teams to resolve billing disputes, communicate account status, and maintain strong client relationships.
• Handle chargeback identification, logging, dispute support, and evidence gathering.
• Billing & Invoicing: Prepare and review monthly invoices; identify and resolve discrepancies proactively.
• Execute approved billing adjustments with proper documentation and approval history.
• Manage and process disengagement and billing adjustments requests.
• Avoid billing inquiries across Sales, Client Services, and internal Operations teams.
• Coverage: Coordinate with internal stakeholders to ensure billing accuracy reflects service delivery and contractual terms.
• Banking & Cash Application: Reconcile and clear all incoming ACH, wire, and check transactions daily.
• Ensure accurate payment application and resolve discrepancies.
• Maintain precise daily cash application records.
• Month-End Close & Reporting: Conduct productivity audits to identify billing risks and missed revenue.
• Own month-end close deliverables: AR aging reconciliation, billing logs, revenue data checks, and reporting.
• Collaborate with finance leadership and accounting partners to continuously improve close accuracy, speed, and efficiency.
• Surface insights and flag risks proactively — don't wait to be asked.

• Systems, Process & External Partners: Work within our billing/subscription platform and support ongoing system improvements.
• Partner with our outsourced accounting firm to ensure clean processes, clear documentation, and a structured handoff to internal operations.
• Serve as an internal point of coordination between finance, ops, and external accounting partners to ensure nothing falls through the cracks.
• Identify and drive opportunities for process improvement across accounting and finance operations.
• Build and maintain SOPs for key accounting workflows to ensure continuity and institutional knowledge.

Qualifications

• 4-6+ years of accounting experience, with meaningful time in AR, billing, revenue operations, and cross-functional finance processes.
• Prior team leadership, mentorship, or people management experience strongly preferred.
• Strong understanding of cash application, billing adjustments, and month-end close processes.
• Experience with billing platforms (Chargebee or similar subscription/billing tools a plus).
• High attention to detail and strong organizational skills; able to manage multiple priorities without dropping balls.
• Clear, professional communicator — comfortable fielding inquiries across teams and with clients.
• Proficiency in Excel/Google Sheets; experience with ERP or accounting software.
• Bachelor's degree in Accounting, Finance, or related field preferred.
• Self-starter with a strong sense of urgency — you take ownership, follow through without being chased, and hold yourself accountable to deadlines and quality.
• Proven ability to identify operational risks, improve processes proactively, and drive scalable solutions across accounting workflows.
• Ability to analyze financial and operational data, surface actionable insights, and partner with leadership to support business decision-making.
• AI-native or AI-curious: comfortable using AI tools (ChatGPT, Claude, Gemini, etc.) to work faster and smarter, whether automating repetitive tasks, drafting communications, or analyzing data.
• Experience supporting audits, compliance initiatives, or external accounting partnerships preferred.