Accounting Manager

About the role

The Accounting Manager is responsible for managing day-to-day accounting operations for assigned clients, ensuring accurate and timely financial reporting, consistent execution of processes, and strong client communication. This role serves as the primary reviewer and workflow owner, operating within established Dine standards while building a strong understanding of the financial impact of client operations.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring all requests are consistently addressed in a timely, professional, and organized manner.
• Maintain clear ownership of client relationships by maintaining visibility over all deliverables, open items, and ongoing requests, ensuring full resolution and follow through.
• Maintain a strong working understanding of client operations, transaction flows, and financial drivers to support accurate review and meaningful communication.
• Communicate financial results, respond to questions, and manage expectations around timelines, deliverables, and scope.
• Proactively track, document, and communicate status updates, decisions, and next steps to ensure alignment across client and internal teams.
• Identify and raise issues early that impact client work, including delays, inconsistencies, or process gaps, and ensure they are clearly communicated and resolved.
• Demonstrate accountability by consistently following up on outstanding items and ensuring nothing is left incomplete or unresolved.
• Manage and review all components of the monthly close process, ensuring completeness, accuracy, and timeliness through detailed review and coordinated resolution of issues.
• Review balance sheet reconciliations and ensure all discrepancies are identified and resolved.
• Direct preparation and analysis of client P&Ls and investigate variances to ensure financials are accurate and complete.
• Ensure financial reporting aligns with company policies, standards, and client requirements.
• Oversee work performed by offshore teams, ensuring quality and consistency.
• Manage team task lists confirming all tasks are completed timely and proactively communicating to appropriate team members when deadlines are not met.
• Delegate recurring tasks appropriately, reinforcing a scalable “reviewer” model.
• Provide clear direction and feedback to reduce rework and improve team output.
• Support execution when necessary, due to deadlines or sensitive matters.
• Identify, document, and raise issues related to data, processes, or workflow inefficiencies.
• Propose solutions and next steps while escalating complex decisions when appropriate.
• Ensure all issues are fully resolved and properly documented.
• Monitor recurring issues and support efforts to address root causes.
• Identify opportunities to improve workflows, reduce manual effort, and increase efficiency.
• Maintain and update SOPs to ensure processes are clear, consistent, and repeatable.
• Ensure internal systems and workflow tools are accurate and up to date.
• Support a shift toward scalable, process-driven work rather than one-off execution.

Requirements

• Restaurant365 experience strongly preferred or experience with at least two other ERPs required.
• Multi-unit restaurant accounting experience required.
• Bachelor’s degree in accounting or finance.
• CPA preferred but not required.
• Strong accounting expertise, including month-end close, reconciliations, and financial statement analysis.
• Excellent attention to detail with the ability to review work, identify discrepancies, and ensure accuracy.
• Effective client communication skills with the ability to explain financial results and manage expectations.
• Strong ownership mindset with consistent follow-through on deliverables, timelines, and open items.
• Ability to lead, delegate, and review work across teams, including offshore resources.
• Problem-solving skills with the ability to identify issues, propose solutions, and drive resolution.
• Process-oriented mindset with experience improving workflows, maintaining SOPs, and supporting scalable operations.