Account Supervisor - Travel

About the role

We are looking for an Account Supervisor to join our dynamic team and help shape the future of luxury engagement. This role is crafted for a strategic thinker who believes data should inform creativity—not limit it. You’ll be responsible for developing and leading strategic communications programs for a portfolio of luxury hospitality and travel clients, serving as the day-to-day client lead while driving earned media strategies that deliver measurable business results.

Responsibilities

• Guide the day-to-day strategy and direction for clients and internal teams
• Drive measurable earned media results
• Maintain client relationships through meetings, conference calls, ongoing communication, meeting agendas, notes, reports, and other day-to-day account management
• Write and edit press releases, media alerts, media pitches, annual PR plans and other strategic communication materials; lead press trips as needed
• Develop and maintain strong relationships with journalists, influencers and other key industry contacts
• Ideate and broker strategic partnerships for creative campaigns with coaching from senior team
• Develop creative campaign ideas with coaching from senior team; actively participate in team and agency brainstorms
• Recommend and implement strategic programs and partnerships on an ongoing basis, often tied to the news cycle
• Oversee account work for 1-3 team members (ranging from account coordinators to account executives), providing training, coaching, editing, mentoring and overall sound leadership
• Be a team player, self-starter and passionate about PR
• Recognize potential client issues and bring them to supervisor's attention with recommended solutions
• Support crisis communications efforts with direction from supervisor(s)

Requirements

• Four to five years' experience in luxury hospitality or lifestyle PR, preferably within an agency environment
• 6 months to one year in a supervisory capacity managing at least 1 junior team member (i.e. account coordinator)
• Highly organized, detail-oriented, with the ability to thrive in a fast-paced, multi-tasking environment
• You’re a self-starter with a proven ability to lead a team and work well independently
• You have experience resolving client issues quickly and efficiently
• Exceptional written and verbal communication skills
• Outstanding team player with a positive attitude
• You have a strong portfolio of secured media coverage across hospitality, business or lifestyle media, with experience securing national, regional, broadcast and digital coverage
• You're someone who sees beyond today's announcement. You enjoy building long-term narratives that create momentum over months and years, not just securing the next headline
• Comprehensive knowledge of the hospitality, travel, lifestyle business, design and luxury industries + media, including industry-appropriate bloggers and influencers
• Proven experience handling crisis

Qualifications

• Genuinely passionate about luxury hospitality and travel
• Naturally follow major hotel/travel news, market trends, design innovations, and the stories redefining the industry
• Endlessly curious about great storytelling
• Share an insightful feature on a landmark hotel opening, emerging brand, or innovative new partnership or programmatic element because you're always thinking about what it means for clients and the industry
• Experience developing executive thought leadership platforms and positioning C-suite leaders as industry experts

Skills

• Strategic thinking
• Data-driven creativity
• Client relationship management
• Media relations
• Content creation
• Crisis management

Benefits

• Purposeful Impact: Shape strategies that connect iconic and emerging luxury brands with high-value audiences worldwide
• Inspired Culture: A warm, passionate, and intellectually vibrant team where bold thinking and collaboration are celebrated
• Growth & Development: Clear pathways for professional growth, mentorship, and learning at the forefront of luxury marketing innovation
• Exceptional Benefits: Competitive compensation, comprehensive health and wellness plans, unlimited PTO, and 401(k)

Pay

TBD

Schedule

Hybrid