Account Specialist UPM

Essential Duties and Responsibilities

• Serves customers by completing new account setup, preparing quotations to customers, order entry, resolving customer complaints and maintaining top notch customer service.
• Contributes to customer retention by strengthening and developing relationships with existing and new customers.
• Detailed account analysis to develop action / development plans for specified accounts.
• Material layout and determining associated processing costs.
• The execution of outbound sales campaigns.
• Contact prospective customers and maintain regular communication with existing accounts.
• Monitor market trends and adjust sales efforts accordingly.
• The collection and dissemination of relevant sales intelligence from all sales activities. This includes entry of relevant information into system and communication to relevant parties / individuals in the company.
• Back-up team-mates.
• Affix assist existing accounts and new accounts and prospects.
• Supervisory Responsibilities: This position has no direct reports. The position will however occasionally act in a supervisory capacity when coordinating the efforts of multiple individuals in the interest of executing a campaign or resolving a customer issue.

Qualifications

• Requires strong communication skills including the ability to effectively interact face-to-face, via e-mail or by telephone with customers. Additionally, requires the ability to effectively communicate findings and other relevant data to upper management.
• Requires strong math skills. Requires the ability to calculate figures and amounts such as discounts, percentages, circumference and volume. Ability to apply basic concepts of algebra and geometry.
• Requires the ability to define problems, establish facts and draw valid conclusions / resolutions.
• Requires computer skills. Requires the use of common computer programs like Microsoft Word, Excel and PowerPoint to create hard and soft copy communication and presentations.
• Requires good organizational skills, attention to detail, dependability, proactive mindset, and problem-solving skills. Requires the ability to multi-task and adapt to a fast-paced work environment where prioritization of workloads is critical on occasion.

Education and Experience

• High School Diploma with Bachelor's degree (B.A.) from four-year college or university preferred combined with prior sales experience and/or training.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.
• The noise level in the work environment is usually moderate.

Work Environment

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.
• The noise level in the work environment is usually moderate.
• This position is a hybrid position of 2 days at home and 3 days in the office, once training is completed.