Account Specialist, OUTs

Responsibilities

• Navigate electronic medical records to develop a list of products and quantities for each resident Gentell is covering monthly.
• Cookell with the customer’s facility to validate orders and communicate with customers regularly by email and telephone to address questions and order issues.
• Properly code items for accurate billing and manage the order through the billing process using our Brightree software platform.
• Collaborate with other functions to ensure documentation and required steps are followed to remain in compliance with regulatory requirements.
• Maintain a full account load of customer facilities, once fully trained, and maintain trusted, positive relationships with nursing home accounts.

Requirements

• Strong attention to detail and good organizational skills.
• Knowledge of, or experience with, EMR systems and medical software systems is a plus, especially with a Durable Medical Equipment manufacturer.
• Pleasant but effective demeanor via both in person and via writing.
• Ability to write concise, clear messages to communicate with customers in a professional tone.
• Understanding medical insurance, orders, billing, insurance, documentation and all components of the revenue cycle is a plus.
• Brightree software experience is a huge plus.