Account Specialist (Kaukauna, WI)

About the role

The Customer Service Specialist manages assigned customer accounts from entry to delivery, ensuring the customer’s expectations are met or exceeded. This person must use exceptional communication skills to build successful relationships with each customer, as well as our sales and manufacturing personnel, to ensure the customer's expectations are achieved. The position offers a hybrid work schedule.

Responsibilities

• Follow Ahlstrom’s manufacturing and hygiene processes, procedures, and policies.
• Execute the order management process efficiently and accurately from entry to delivery for assigned accounts.
• Provide back-up support for other Customer Service Specialists during vacation and other absences.
• Serve as the primary contact for customers, building and maintaining relationships to understand and respond to their needs.
• Involvement in customer visits and hosting onsite meetings.
• Promptly respond to all customer inquiries and offer first-call resolution or alternatives.
• Proactively anticipate problems and initiate solutions before they become major issues.
• Support inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust and/or replenish inventory levels.
• Learn all the steps of the order fulfillment process using associated systems and applications.
• Assist with Logistics related tasks – vacation back-up support, fill in as needed.
• Foster relationships with sales and marketing professionals to ensure accurate order pricing and product on all customer orders.
• Provide timely, complete, and direct information to communicate within the organization and the customer base.
• Prepare clear, concise reports, documentation, and routine customer correspondence.
• Perform other assignments assigned by management.

Requirements

• Bachelor’s degree in Business, Supply Chain, or related field preferred.
• Good written and verbal communication skills as well as teamwork skills.
• Currently authorized to work in the US.
• Prior industry experience, or proven track record, in providing full-service delivery for customer accounts.
• Strong written, verbal, and interpersonal skills.
• Proficiency in MS Office software required.
• Familiarity and/or experience with JD Edwards order/business management system and CRMS (Customer Relationship Management System) preferred.

Qualifications

Opportunities may arise quickly, and we encourage you to apply if you’re interested in future openings. Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.

Benefits

Ahlstrom offers a competitive benefits package that includes:

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development opportunities

Pay

The salary range for this position is $45,000 - $60,000 annually.

Schedule

This position is offered a hybrid work schedule.