Account Specialist, Automotive Collision

This fully remote role requires a local presence in either the Northern KY or Southern IN surrounding area to allow for onsite visits at customer sites. Relocation and sponsorship are not available. Travel up to 50% is required.

About the role

As a member of the regional sales team, the Account Specialist will partner with Axalta’s coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. The role works with a high sense of urgency and demonstrates ownership, commitment, and accountability to regional and Axalta goals.

Responsibilities

• Act as primary point of contact for identified customers and build strong, collaborative relationships
• Understand key elements of the business agreement with each customer
• Develop and execute account plans capturing the product, color, and services needs of the customer
• Understand and accurately communicate the values and benefits of Axalta product, color, and services
• Engage the appropriate resources to meet the unique needs of each customer
• Maintain an organized communication approach with a regular customer call schedule and document customer interactions in SalesForce (SFDC)
• Follow up on issues in a timely manner and identify process improvements to alleviate roadblocks facing the customer
• Prioritize tasks effectively and contribute to regional team’s expected results for revenue, profitability, customer retention, and distributor management
• Provide support on standard operating procedures (SOPs) and ensure customers are aware of education and support available through Axalta Training Classes and Local Performance Groups
• Lead paint conversion efforts and solicit distribution resources to support the customer
• Maintain accurate account information and contact data in SalesForce (SFDC)
• Utilize technological resources (SharePoint, Salesforce, MS Office, etc.) to enhance productivity and communication

Requirements

• Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
• Strong knowledge of the collision repair, commercial transportation, and industrial business environment, as well as distribution fundamentals
• Working knowledge of Axalta’s core product lines and repair shop business fundamentals
• Ability to identify customer needs and respond quickly to effectively resolve problems using a collaborative approach
• Self-disciplined and able to perform effectively in unstructured and autonomous conditions
• Professional demeanor at all organizational levels and consideration for how actions affect customers
• Strong team player who actively seeks opportunities to support territory activities and meet customer needs
• Effective written and oral communication skills
• Proficient computer skills, including MS Office (Word, Excel, PowerPoint)
• Willing and able to travel up to 50% of the time
• Valid Driver’s License required

Benefits

• Health insurance
• Paid time off

About Axalta

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products—whether battling heat, light, corrosion, abrasion, moisture, or chemicals—and add dimension and beauty with colorful finishes. Our vast and evolving portfolio of brands supports modernizing infrastructure and enabling the next generation of electric and autonomous vehicles.

Axalta operates in two segments: Performance Coatings and Mobility Coatings, serving four end markets—Refinish, Industrial, Light Vehicle, and Commercial Vehicle—across North America, EMEA, Latin America, and Asia-Pacific. With a global footprint spanning over 140 countries, we coat 30 million vehicles annually. We’ve set a 2040 carbon neutrality goal alongside 10 other sustainability initiatives, working with customers to optimize their businesses and achieve their goals.