Account Specialist

About the role

At Holmes Motors, we specialize in used and lease-here-pay-here car sales. Unlike the current market trend, where the car retail world is facing a decline due to stricter lending processes, our business is thriving. We're unique because we own all of our inventory outright, which empowers us to facilitate deals that others can't. Like the bank, we offer in-house financing and no-credit-check options to our customers, making car ownership accessible to a broader audience.

Responsibilities

• Consistently execute a minimum of 30 outbound phone calls per day to clients for follow-ups, account check-ins, and relationship building.
• Manage all client interactions and follow-up activities exclusively through professional text and email correspondence.
• Maintain and update client accounts, process basic inquiries, and ensure all client information is accurate and up-to-date in our CRM system.
• Act as the initial point of contact for client issues, efficiently documenting and routing complex problems to the appropriate internal teams.
• Track daily communication metrics and report on account health and engagement levels.

Requirements

• Prioritize and manage a high volume of digital correspondence with discipline and consistency.
• Communicate effectively through phone calls, text, and email, demonstrating exceptional clarity and professionalism.
• Show a customer-centric attitude, passionate about helping clients and building long-term, trusting relationships.
• Be proficient with CRM software, email platforms, and professional messaging applications.
• Be highly organized, detail-oriented, and capable of prioritizing tasks in a fast-paced environment.

Benefits

• Dental insurance
• Health insurance
• Vision Insurance
• Paid time off
• Vacation

Schedule

5 days a week (Closed Sunday's), 2 days off - Except During Tax Season

Job Type

Full-time