Account Specialist

Responsibilities

• Act as a liaison between customers and depot, engineer, receiving, QC and shipping to resolve status escalation and expedited repairing.
• Direct and guide the daily operations of the team to ensure accurate and efficient repair memo entry, reducing Open RMAs, and fostering strong relationships with coordinators for collaborative problem-solving and timely solutions.
• Be the primary point of contact between the company and customers.
• Responsible for answering customer inquiries, resolving issues, and providing high-quality customer service.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Handling inbound, and outbound RMA shipments and defective parts. Verifying the accuracy and completeness of the received and shipped items.
• Collaborate with the team and analyze production output, lead times, and resource availability to determine the feasibility of production plans.
• Report production status and any production issues to internal and external teams.

Requirements

• Ability to interpret data, create effective reports, and provide business recommendations based on analysis.
• Effective communication skills to involve interacting with customers and team members. Be able to clearly convey information, listen actively, and respond appropriately.
• Being able to think critically, analyze situations, and come up with creative and effective solutions.
• Excellent organizational skills and attention to detail to ensure seamless workflow.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a fast-paced and at times stressful environment and be a fast-learner.
• Ability to work independently and as part of a team.
• Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.

Qualifications

• Bachelor’s degree or better; Business, supply chain, or related field is preferred.
• 2+ years of working experience in account management is preferred.

Pay

$50,000 per year + bonus and benefits.

Schedule

Onsite in Grapevine, TX starting in January 2026.