Account Specialist

About the role

Join our team as an Account Specialist, where you'll play a key role in coordinating international shipments and supporting clients with precision and care.

Responsibilities

• Communicate with global agents to select carriers and determine optimal routing for shipments.
• Calculate volume, weight, and dimensions using both metric and imperial systems.
• Prepare accurate shipping cost quotations and create billing for approval.
• Provide outstanding customer service via email and phone, handling inquiries and requests promptly.
• Monitor shipments from origin to destination, ensuring timely delivery.
• Maintain and update client SOP requirements.
• Assist with special projects as assigned.

Requirements

• 3+ years in a similar or related role.
• Strong verbal and written communication skills.
• Knowledge of shipping regulations and dangerous goods handling.
• Excellent organizational skills with the ability to multitask and meet tight deadlines.
• A positive, team-oriented attitude and passion for customer service.

Qualifications

High school diploma required; industry certifications are a plus.

Benefits

• Eligibility to enroll in health insurance plans (medical, dental, vision) 30 days after hire.
• 401k / retirement plan, with company match of 50% up to 10%.
• Life Insurance, Long Term Disability, Short Term Disability, Critical Illness, and Identity Theft Protection available for enrollment.

About Us

We offer more than a job—we offer a career path. You'll join a collaborative team that values precision, innovation, and customer success. Expect a dynamic work environment, opportunities for professional growth, and the chance to make a real impact on global operations. Our culture emphasizes teamwork, continuous learning, and delivering excellence for our clients.

We participate in the U.S. Department of Homeland Security's E-Verify program to confirm employment eligibility.