Account Specialist

Position Purpose

Serves as team lead and is responsible for coordinating area processes/tasks to include the following: distribution of work, logging access database, processing group changes, responding to inquiries, training new employees, preparing reports/books/contracts.

Location

This is a full-time position (40 hours per week), Monday through Friday, from 8:30 AM to 5:00 PM, based at 4101 Percival Road location in Columbia, SC. After completing the initial training (which may last up to 90 days), the role will be remote.

What You Will Do

• Coordinates and ensures prompt processing of enrollment of new groups, renewals, changes, and cancellations of assigned groups under private business.
• Trains and motivates new employees.
• Sets up and monitors work/workload of staff.
• Serves as team lead and expert on account administration.
• Collaborates with marketing, underwriting, claims, benefit files, and other areas to ensure relevant/appropriate group structure/status/benefits/billing.
• Prepares and issues contracts and benefit books.
• Drafts custom language as requested and coordinates with printing and graphics for finished products.
• Prepares and issues standard and custom id cards.
• Coordinates with marketing and data control to design custom cards.
• Responds to all inquiries and advises/resolves group and/or member problems.
• Prepares/maintains accurate group files.
• Collaborates/ensures prompt, accurate processing of the billing/payment processes.
• Prepares/submits area reports for management.

To Qualify for This Position

• Required Education: Associate's Degree
• Required Work Experience: 3 years of administrative/clerical support and/or customer service experience. 1 year of experience in a membership/billing/accounts area/role (may be concurrent with the above 3 years).
• We Prefer That You Have The Following Preferred Work Experience: Prior leadership experience. Working knowledge of Microsoft Excel and PowerPoint.

Comprehensive Benefits Package

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

• We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next

• After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.