Account Specialist
About the role
The Account Specialist is a remote, home-office based role located near Miami, FL, covering the areas of Miami, Fort Lauderdale, West Palm Beach, Naples, and Fort Meyers. This position requires a strong sales background in automotive refinish and a proven track record of customer support.
Responsibilities
- Acts as the primary point of contact for identified customers and builds strong, collaborative relationships.
- Understands key elements of the business agreement with each customer and develops and executes account plans.
- Communicates the values and benefits of Axalta's product, color, and services to customers.
- Maintains an organized communication approach with a regular customer call schedule and documents customer interactions in SalesForce (SFDC).
- Follows up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer.
- Prioritizes tasks and contributes to regional team's expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency.
- Supports on standard operating procedures (SOP’s) and ensures the customer is aware of education and support available through Axalta Training Classes and Local Performance Groups.
- Leads paint conversion efforts and solicits distribution resources to support the customer.
- Maintains accurate account information and contact data in SalesForce (SFDC).
- Uses appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers.
Requirements
- An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
- Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience.
- Strong knowledge of the collision repair, commercial transportation, and industrial business environment as well as distribution fundamentals.
- Working knowledge of Axalta’s core product lines and repair shop business fundamentals.
- Able to identify customer needs and respond quickly to effectively resolve problems using a collaborative approach.
- Self-disciplined and able to perform effectively in unstructured and autonomous conditions.
- Presents oneself in a professional manner throughout all levels of the organization and considers how actions will affect customers.
- Strong team player and actively seeks opportunities to support territory activities and meet customer needs.
- Demonstrates effective written and oral communication skills.
- Certified competent computer skills, proficient with MS Office (Word, Excel, PowerPoint).
- Willing and able to travel up to 50% of the time.
- Valid Driver’s License required.
Benefits
Our Company offers a competitive compensation package, including a comprehensive benefits program that includes health insurance, retirement savings options, and paid time off.
Pay
Compensation is commensurate with experience.
Schedule
The Account Specialist works a flexible schedule to accommodate the needs of the customer base.
Skills
Strong interpersonal and communication skills, ability to work independently, and proficiency in MS Office.
Benefits
Comprehensive benefits package including health insurance, retirement savings options, and paid time off.
Company Information
Axalta is a leading coatings company with a focus on innovation and sustainability. We operate in two segments: Performance Coatings and Mobility Coatings, serving various end markets such as Refinish, Industrial, Light Vehicle, and Commercial Vehicle. With a global presence and a commitment to carbon neutrality by 2040, Axalta aims to support its customers in achieving their goals.