Account Specialist

About the role

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect® and Heights Finance. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance.

Responsibilities

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Skills

• Strong communication and negotiation skills
• Ability to handle difficult conversations with empathy and professionalism
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of debt collection laws and practices
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Qualifications

• 1+ year experience in collections, customer service, or financial services
• Minimum educational requirement: High School Diploma, General Equivalency Diploma (GED), or equivalent experience
• Associate degree or higher is preferred
• Commitment to continuous learning and applying industry best practices throughout the client life cycle

Requirements

• Full-time position with flexible scheduling, including rotational shifts
• Must be able to work in a fast-paced, high-volume call center environment
• Remote work requirements: Quiet, private workspace free of background noise; Hardwired connection to modem using ethernet cable; High-speed internet (minimum 50 Mbps download & 5 Mbps upload)
• Remote work is 3 days at home and 2 days in office; subject to change based on productivity results.

Schedule

Hours of Operation: Monday‑Friday 8:00 AM‑9:00 PM Eastern; Sat 8:00 AM‑12:00 PM Eastern.

Pay

Base Hourly Rate: $18.00 - $20.00 USD

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• 401k
• Life Insurance
• Disability
• Other voluntary coverages