Account Services Specialist

About the role

The Account Services Specialist is primarily responsible for the management, prioritization, and release of medical records and imaging records via mail or courier service. This role also manages and distributes incoming record requests received through online submission, email, and fax.

Responsibilities

• Effectively manage all mailouts within MRO Clinics CarePortal to ensure efficient releases of information.
• Ensure recipient information is accurate and complete on each mailout to be released.
• Release medical records/imaging/forms in the appropriate medium (paper or electronic) based on MRO Clinics policies/procedures and/or requester's preference.
• Coordinate with courier services to schedule pickup of packages, when applicable.
• Coordinate with notaries for certifications prior to release, when applicable.
• Manage and distribute incoming records requests received through email/online submission, as well as MRO Clinics main fax line.
• Provide accurate and timely status updates to requesters inquiring through email or by phone.
• Provide assistance to patient/requester walk-ins, and coordinate with Account Managers as needed to handle any necessary STAT requests or questions.
• Pull and/or burn imaging records to CD/DVD for release via mail or patient pickup.
• Monitor office supply inventory, and request additional supplies when needed.
• Escalate issues and/or errors found to department leaders as necessary.

Requirements

• High School Diploma or equivalent required.
• Previous experience in customer service and conflict resolution.

Skills

• Strong organizational, time management, networking, and excellent verbal and written communication skills.
• Self-motivation, drive, and initiative.
• Excellent customer service skills including but not limited to empathy, compassion, promptness, eagerness to expedite and get the job done.
• An outgoing and confident approach.
• Confidentiality and discretion is required.
• Ability to work effectively and professionally with employees at all levels of an organization.
• The ability to understand and present health information data while remaining HIPAA compliant.
• The flexibility to adapt to frequent changes in the industry and office.

Benefits

• Comprehensive benefits offering, including medical, dental, vision, and life insurance.
• 401(k) plan.
• Eligibility for an annual cash bonus.

Pay

Base pay is one element of the total compensation package. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity. It is not typical for an individual to be hired at or near the top of the range.