Account Services Representative

About the role

Grand Rapids State Bank is seeking an Account Services Representative to open new accounts, assist customers with account inquiries, and recommend bank products and services.

Responsibilities

• Process new accounts to expand the customer base, including checking, savings, CDs, ATM & debit cards, and safe deposit boxes.
• Open new accounts following management approval and orient new customers to bank products and services.
• Maintain accurate and current account records, including updates to customer demographics and profile changes (e.g., address, mother’s maiden name, driver’s license numbers).
• Schedule outside calls with existing customers to strengthen relationships and recommend appropriate products and services.
• Execute forms necessary to provide new products and services and record all account/customer status changes.
• Perform signature card changes, add signers to accounts, and add status codes and remarks on accounts.
• Scan signatures for new accounts and changes on re-opened/existing accounts; de-scan closed accounts.
• Oversee growth, sales, and ongoing development of debit and credit card programs, including acquiring new cardholder accounts.
• Serve as liaison between the bank and card processing agent and remain current on compliance issues and industry trends.
• Assist ATM, credit, and debit card customers by investigating and responding to questions or issues, handling fraud cases, and processing payments.
• Perform credit and debit card account maintenance and assist customers with card technology and applications.
• Balance, service, or repair ATMs, including maintaining supplies, ensuring compliance, and performing software upgrades.
• Service ATMs on weekends or after normal business hours.
• Manage the merchant portfolio by attracting new customers, maintaining merchant files, and serving as liaison between the merchant provider and customers.
• Provide service to walk-in and telephone customers, including routing calls, responding to inquiries, and resolving problems efficiently.
• Identify opportunities to cross-sell bank products and services and reconcile statements or perform research projects as needed.

Requirements

• Two years of previous banking experience.

Qualifications

• Two years of post-high school education preferred.

Pay

$40,000 to $50,000 annually, depending upon experience.

Benefits

• Health, dental, vision, and life insurance.
• Long-term and short-term disability.
• 401(k) retirement plan.
• Paid holidays and paid time off.