Account Service Representative

About the role

The Account Service Representative will be responsible for providing exceptional customer service to clients across the East Coast. This role involves managing client relationships, handling inquiries, and ensuring customer satisfaction.

Responsibilities

• Handle client inquiries via phone, email, and chat
• Manage client accounts and ensure accurate billing
• Resolve customer issues and complaints efficiently
• Follow up with clients to maintain positive relationships
• Participate in training sessions to enhance skills and knowledge

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• 2+ years of experience in sales or customer service
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours including evenings and weekends

Qualifications

• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Experience with CRM systems
• Passion for customer service and sales

Skills

• Customer service orientation
• Technical proficiency with CRM software
• Effective time management

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits
• 401(k) plan

Pay

$50,000 - $60,000 annually

Schedule

Hybrid schedule with 3 days in the office and 2 days remote