Account Service Representative

About the Role

“Customer Inspired” isn’t our slogan — it’s our driving force. As an Account Service Representative, you’ll be on the front line of C Spire’s customer experience in one of our retail locations. You’ll join an elite, sales-focused team that thrives on exceeding goals and winning together. With top-tier benefits, uncapped commission, and career growth opportunities, this role is tailor-made for talented and driven professionals who are passionate about technology and customer service.

Responsibilities

• Drive wireless, home services, and business sales to exceed monthly goals and unlock uncapped commission opportunities—averaging over $50,000 annually in total compensation.
• Serve as a knowledgeable and trusted consultant for customers, staying up to date on the latest devices, plans, and home services.
• Deliver exceptional customer service with integrity and enthusiasm in every interaction.
• Contribute to a high-performing team that is laser-focused on dominating the telecommunications industry.
• Leverage C Spire’s investment in your future—advance through our management training programs or grow where you are with ongoing retail development support.
• Represent the C Spire brand with professionalism, passion, and drive.

Requirements

• One year of customer service or sales experience or a bachelor’s degree or equivalent.
• Excellent communication skills.
• A passion for technology and a commitment to staying current on new devices and plans.
• Ability to work a full-time, irregular schedule that includes some evenings and Saturdays.

We will give special consideration to candidates who have:

• Two or more years of experience in sales or in a customer-facing, fast-paced retail environment.
• A proven track record of hitting goals and advancing professionally.

Benefits

• Competitive Compensation Package with uncapped commission
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

*Complimentary wireless service and device available to team members in our wireless footprint.

Physical Requirements and Working Conditions

• Must be able to work evenings and Saturdays in a flexible schedule shared by other department members.
• Must be able to lift 40 lbs. of materials.
• Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing a computer screen.