Account Service Manager Senior - Carelon Payment Integrity Commercialization

About the role

The Account Service Manager Senior - Carelon Payment Integrity Commercialization provides highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.

How You Will Make An Impact

• Provides strategic planning and account management for large accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout the customer's organization
• Makes recommendations for improvements to meet customers' expectations
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
• Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
• Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
• Coordinates open enrollment meetings, renewal process and training sessions
• Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements
• Provides guidance or expertise to less experienced account service managers
• Makes routine account visits/travels to worksite and other locations, as necessary (quarterly)

Minimum Requirements

• BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background

Preferred Skills, Capabilities And Experiences

• Experience managing client experiences, expectations, and strategies for multiple solutions
• Data mining and subrogation experience

Hybrid Work

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Candidates must be within a reasonable commuting distance from the posting locations (Louisville, KY; Wallingford, CT; Waukesha, WI), unless accommodation is granted as required by law.