Account Sales Manager

Solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding customer environments and aligning appropriate solutions to support customers’ mission-critical goals and objectives through strong relationship-building with decision-makers and influencers.

Responsibilities

• Execute business development strategies to grow market presence.
• Understand the customer’s environment and open new opportunities with decision-makers and influencers.
• Generate sales opportunities within new and existing accounts to increase market share.
• Solve critical business challenges—both identified and uncovered through research and strategic questioning.
• Focus on how customers are buying, not what they are buying, aligning solutions to business needs rather than predetermined products or services.
• Demonstrate excellent communication skills in all customer interactions.
• Differentiate ability to accelerate digital transformation through effective storytelling.
• Articulate how customer buying decisions impact their financial position.
• Develop and confidently deliver compelling presentations, both in-person and virtually.

Qualifications

• Bachelor’s Degree or equivalent professional experience required.
• 3 - 5 years of demonstrated business development experience.
• Experience in an IT and/or software services environment preferred.
• Understanding of document workflow solutions and processes preferred.
• Foundational knowledge of Profit & Loss (P&L) components.
• Ability to research and analyze customer environments to support effective business conversations.
• Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.

Skills

• Demonstrated success building influence through collaboration.
• Solid understanding of the solution design process.
• Brings thought leadership to customer engagements.
• Outstanding verbal and written communication skills.
• Proven ability to develop and maintain professional relationships with key stakeholders.
• Stays current with offerings and solutions.
• Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise.
• Strong learning agility.
• Ability to effectively position solutions within the customer approval process, creating sponsors and advocates.

Working Conditions

• Typically works in an office environment with adequate lighting, ventilation, and moderate noise levels.
• Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions.
• Primarily sedentary role with occasional walking, standing, bending, reaching, lifting, or carrying objects under 10 lbs (e.g., papers, files, small equipment).
• Requires moderate dexterity and regular use of standard office tools such as a keyboard and calculator.
• Travel required (approximately 20%), including potential overnight travel.