Account Resolution Specialist (Collections, Delinquency)

About the role

This position is available at our Woodland Hills or Irvine corporate office with a hybrid work arrangement: Monday through Thursday onsite and Friday remote.

Responsibilities

• Support the legal lifecycle of proceedings for unpaid rent and lease violations, including unlawful detainer, small claims, and eviction processes.
• Manage all assigned evictions and delinquency.
• Initiate timely and effective communication with residents, internal and external counsel.
• Analyze resident ledgers for correctness, complete corrections, and review for legal proceedings.
• Understand and remain attuned to local, state, and national legal requirements.
• Provide strategic guidance and negotiations in the best interest of all parties during eviction proceedings.
• Ensure systems and data sources are kept up to date and accurate for reporting purposes.
• Maintain the highest level of service for internal and external customers.
• Report on trends, causes of delinquency, and provide resolution insights.
• Assist with other ad hoc requests and reports as needed.
• Embody all Essex Values: act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness.

Requirements

• A high school diploma or GED equivalent is required.
• 1–2+ years of customer service, accounting, and eviction proceedings experience is preferred.
• Operates in a fast-paced work setting with the ability to multitask and adapt quickly to changing priorities.
• Ability to work Monday through Friday, including a hybrid arrangement with in-person office requirements for a minimum of four days per week (Monday through Thursday) at Essex’s corporate offices in Irvine, Woodland Hills, or San Mateo.
• Ability to sit or stand for extended periods with minimal physical effort in day-to-day tasks.
• Minimal travel may be required for occasional meetings, training, or conferences.

Skills

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations using basic analytical skills.
• Decisions made with a general understanding of procedures and company policies to achieve set results and deadlines.

Benefits

• Competitive salaries and eligibility for benefit packages including medical, dental, vision, and paid parental leave.
• 401k employer match and excellence rewards.
• Wellness programs.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% for most positions.

Pay

New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, and internal equity. This role is also eligible to participate in Essex’s discretionary Annual Bonus program.

Schedule

Monday through Thursday onsite and Friday remote.