Account Resolution Associate

About the role

The Account Resolution Associate plays a crucial role in minimizing risk and maximizing recovery of negative shares for OnPath Credit Union. This position focuses on establishing win-win solutions, building relationships, and providing excellent member service.

Responsibilities

• Interview members to learn reasons for overdrawn shares and seek resolutions.
• Assist employees in the Account Resolutions Department and all appropriate internal credit union partners.
• Conduct daily business interactions and maintain constant alignment with OnPath’s mission, culture, and core values.
• Encourage others to act with mission, culture, and core values in mind always.
• Demonstrate initiative and sound judgment in the absence of specific direction from management.
• Ensure value through decision-making that supports credit union goals and interests.
• Passionately display a desire to build rapport and expand relationships with all members both internally and externally.
• Stay informed on OnPath’s products and services to provide the right recommendations to the right members at the right time.
• Promote and maintain a positive image of the credit union to peers, members, and communities we serve.

Requirements

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• A high school degree or GED is required.
• Experience working with databases and Microsoft Office.
• Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Ability to communicate clearly and maintain confidentiality.
• Ability to work independently or with limited supervision.

Qualifications

• Strong interpersonal skills, including courtesy and tact.
• Proficiency with database software and the MS Office suite.
• Ability to work effectively with diverse personalities and cultures.
• Highly organized and detail-oriented.
• Excellent communication and problem-solving skills.

Skills

• Customer service skills.
• Ability to overcome objections and think creatively.
• Strong organizational and time management skills.
• Ability to work independently or as part of a team.

Benefits

OnPath Credit Union offers competitive compensation, impressive benefits package including medical, dental, life insurance, and a 401(k) plan, paid vacation, wellness, sick time, and more!

Pay

The hourly range for this position is $18.25 to $22.81 based on skills and experience.

Schedule

This position is classified as On-site.