Account Representative - Warranty and Repair

Responsibilities

• Remain in constant communication with external customers in the field and internal customers in the office and field.
• Maintain positive working relationships with assigned Builder or homeowner accounts to meet warranty, contractual, or customer service retention needs.
• Multi-task and maintain accuracy during data entry.
• Read builder specifications and provide follow-up between all points of customer contact.
• Ensure accurate and timely administrative work is entered according to assigned builders' requested installation dates.
• Learn and adapt to various flooring specific software platforms.
• Respond to customer concerns regarding warranty issues, repairs, and materials.
• Resolve problems that arise during or after installation.
• Monitor and track all orders to ensure accuracy, completion, job costing, and billing.
• Provide feedback to resolve discrepancies and eliminate order processing errors.

Qualifications

• Strong organizational, customer service, and administrative skills.
• A high attention to detail.
• The ability to multi-task in a fast-paced customer service environment.
• Proficiency with Microsoft Office, particularly Outlook and Excel, and other administrative software.
• A self-starter with a positive attitude.
• A team player with strong mathematical aptitude.
• Prior flooring background or RFMS software experience preferred but not required.