Account Representative - Warranty and Repair

Responsibilities

• Remain in constant communication with external customers in the field and internal customers in the office and in the field.
• Maintain positive working relationships with all assigned Builder or homeowner accounts to meet any warranty, contractual, or approved customer service retention needs.
• Read builder specifications and multi-task during data entry to ensure accuracy.
• Able to provide frequent follow-up between all points of customer contact.
• Ensure all administrative work is entered accurately and on time per the assigned builders' requested installation dates.
• Learn and adapt to various flooring specific software platforms.
• Respond to customer concerns regarding warranty issues, repairs, and material.
• Resolve problems that arise during or after installation.
• Monitor and track all orders to ensure accuracy, completion, job costing and billing.
• Provide feedback to resolve discrepancies and eliminate order processing errors.

Qualifications

• Strong organizational, customer service and administrative skills.
• A high attention to detail.
• Ability to multi-task in a fast-paced customer service environment.
• Proficient with Microsoft Office, particularly Outlook and Excel and other administrative software.
• A self-starter with a positive attitude.
• A team player.
• A strong mathematical aptitude.
• Prior Flooring Background or RFMS software experience preferred but not required.