Account Representative (Seasonal)

About the role

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. This temporary role starts in August and runs through December 2026, reporting to the Sales Supervisor as the primary interface for customers interested in our premium branded products.

Responsibilities

• Thrive in a fast-paced environment interacting with colleagues and customers via inbound and outbound calls, emails, and virtual meetings
• Recommend products, decoration methods, and premium brands that meet customer needs with the goal of closing sales
• Assist domestic and international customers throughout the entire sales process including product selection, quote requests, and order creation
• Meet team KPIs related to customer engagements, contact timelines, inbound and outbound calls, and conversion rate
• Proactively reach out to customers to increase retention, engagement, and satisfaction
• Collaborate to build relationships and trust with customers through consistent outreach
• Host customers in the Minnesota office for tours and showroom visits
• Additional projects or duties as assigned

Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• One to two years of customer service or sales experience in retail, restaurant, sales, or an office environment
• Friendly and team-oriented attitude
• Microsoft Office Suite proficiency
• Experience with a CRM (e.g., HubSpot)
• Efficient and detail-oriented
• Excellent communication skills

Benefits

• Generous PTO (18 days per year)*
• 8 company-paid holidays*
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time*
• 401(k) with match*
• Medical and dental insurance options, FSA, and HSA*
• Company-paid life insurance and short-term disability*
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees in Social Events, Wellness, DE&I, and Giveback

*Denotes full-time permanent employee benefits

Pay

$21 - $24 per hour

Schedule

Temporary role: August through December 2026. Hybrid schedule with three days onsite and two days remote following training.

Location

3000 Niagara Lane North, Plymouth, MN 55447