Account Representative -PNP

About the role

Crawford Electric Supply is a subsidiary of Sonepar USA, operating throughout the southeast region of the United States. As a company committed to building a relationship with its customers, Crawford prides itself on being a business partner rather than just an electrical supplier. The company is known for its strong culture of growth, opportunity, and innovation, which is reflected in its mindset competencies: Adapt, Dare, and Learn.

Responsibilities

• Handle inbound and outbound sales calls to generate revenue
• Solve customer issues, complaints, and inquiries while maintaining high customer satisfaction
• Identify, qualify, and grow small to medium accounts under the guidance of PNP Program Leadership
• Manage large volumes of calls in a timely manner
• Follow communication scripts when dealing with various topics
• Upsell products and services when appropriate
• Build and maintain sustainable customer relationships by responding to customer needs and introducing them to internal resources
• Keep detailed records of all interactions using a CRM database
• Frequently attend educational seminars and training sessions to enhance knowledge and performance
• Maintain and setup Service Provider Agreements (SPAs)
• Promote and set up customer digital platforms
• Utilize CRM as the primary tool for managing customer relationships
• Meet both qualitative and quantitative targets set for personal and team performance
• Understand and communicate marketing campaigns to customers

Qualifications

• 3+ years of sales experience or relevant previous experience in an outbound sales call role
• Basic navigation of Eclipse, SSM, and Microsoft Office
• Knowledgeable of electrical products and electrical distribution
• Strong phone and verbal communication skills, including active listening
• Ability to use CRM systems and practices effectively
• Customer-focused and adaptable to different personality types
• Able to multitask, prioritize tasks, and manage time efficiently
• Able to work collaboratively in a team environment

Benefits

• Healthcare plans
• Dental & vision coverage
• Time off
• Parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Disability insurance
• Life insurance for spouse and dependents
• Wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)