Account Representative – Customs Brokerage

What You Will Be Doing

• Serves as the customer service liaison between the Company and the customer
• Processes Custom and OGA (other government agency) entries for clearance of goods into the United States
• Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
• Sets up invoices based on HTS (Harmonized Tariff Schedule)
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed
• Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
• Filings document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
• Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
• Captures and coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
• Converts and verifies shipment weight, volume and foreign currency
• Maintains communication with customers, carriers and vendors
• Captures and coordinates pick-ups and invoice files
• Aids customers with questions, complaints, requests, tracking and tracing
• Handles accounting processes accurately and in a timely manner
• Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Reviews documentation or issues documents to meet government regulations and carrier regulations
• Must have knowledge of buying/selling rates to ensure profitability
• Ensures email and telephone calls are promptly and politely answered

What You Need

• Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience
• Knowledge of U.S. Government Agency requirements
• Knowledge of U.S. Customs and OGA clearance of freight
• PC literate with experience with Microsoft Outlook, Work, Access and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to multitask
• Mathematical skills essential to ensure accuracy in calculations