Account Representative - Brokerage

Position Summary

Penske’s Brokerage division is seeking an Account Representative to join their team. This role requires strong analytical, computer, and interpersonal skills in a fast-paced, customer-centric environment.

Major Responsibilities

• Process customer orders and plan shipments
• Tender freight to third-party carriers
• Update Transportation Management System/Mercury Gate with shipment information
• Provide detailed instructions to customers and associates via phone and email
• Track, oversee, audit, research, and troubleshoot operational issues
• Complete daily logs and trackers
• Negotiate rates with carriers on a spot rate basis
• Identify cost-saving opportunities for customers
• Coordinate with carriers for on-time delivery
• Handle load exceptions and report findings
• Perform other projects and tasks as assigned

Qualifications

• Bachelor’s Degree in Business or Supply Chain Management preferred
• Two (2) plus years of experience in Transportation/Supply Chain
• Excellent problem-solving and analytical skills
• Advanced desktop computer skills including Microsoft Excel and Outlook
• Strong customer focus
• Ability to develop and maintain professional working relationships
• Strong organizational skills
• Strong written and verbal communication skills
• Ability to learn and operate various computer systems across different platforms

About Penske Logistics

Penske Logistics provides state-of-the-art transportation, warehousing, and freight management solutions that enhance business performance for leading companies. With operations worldwide, Penske helps businesses move forward by improving supply chain visibility and reducing costs.