Account Representative - Bilingual (English / Portuguese)

Intralox, a division of Laitram, L.L.C., delivers innovative conveyance solutions and services that improve lives and optimize businesses worldwide. Our global workforce of over 3,000 employees in 20+ countries consists of reliable problem solvers who develop and deliver solutions that drive customer growth. We operate on principles of honesty, fairness, and respect, fostering a culture of innovation and workplace excellence.

About the role

The Account Representative will deliver outstanding service support to customers and manage accounts through both reactive and proactive engagement, collaborating with an industry-specific team to sustain and increase sales.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels with a high degree of accuracy.
• Manage a large volume of transactional work.
• Provide recommendations and technical assistance for conveyor and belting solutions.
• Assist customers with industry-specific product information to enhance operations and recommend improvements to maximize sales opportunities.
• Build and expand customer relationships to ensure replacement and new business.
• Co-manage accounts in conjunction with multiple team resources.
• Utilize the CRM system to efficiently oversee and cultivate strong customer connections.

Requirements

• Professional-level fluency in English and Portuguese (reading, writing, and speaking). Candidates must pass a written test during the interview process.
• Strong mathematical and technical aptitude. Candidates must pass a mathematics test and technical aptitude assessment during the interview process.
• Self-managed team player with a working knowledge of Windows-based software.
• Ability to work rotating shifts:
  • 7:00 a.m. - 4:00 p.m.
  • 7:30 a.m. - 4:30 p.m.
  • 8:00 a.m. - 5:00 p.m.
  • 9:00 a.m. - 6:00 p.m.
• Ability to travel by air and car at least two times a year for up to a week at a time.
• Ability to type a minimum of 35 words per minute.
• Ability to work occasional weekends for training and development.
• Ability to work some holidays.
• This position is not eligible for work authorization sponsorship.

Qualifications

• Basic mechanical aptitude to assist with product support and troubleshooting.
• Previous business-to-business customer phone support experience preferred.
• College degree preferred.
• Familiarity with ERP systems (Oracle) a plus.

Schedule

• Rotating shifts: 7:00 a.m. - 4:00 p.m., 7:30 a.m. - 4:30 p.m., 8:00 a.m. - 5:00 p.m., and 9:00 a.m. - 6:00 p.m.
• Occasional weekends for training and development.
• Some holidays.