Account Representative

About the role

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

Responsibilities

• Focus on building B2B relationships and become a trusted specialist to our customers
• Manage the full sales cycle from application qualification, customer first touch, onboarding, purchase execution, and account management
• Leverage inbound/outbound calls, emails, and other communication channels to drive new business acquisition with potential and existing customers
• Secure long-term relationships and serve as a customer contact to our trade customers in your territory with responsibility of education, solution recommendation, and support based on needs
• Demonstrate and maintain extensive product knowledge to keep customers apprised of product launches, extensions, and promotions
• Maintain lists of prospective customers for use as sales leads, based on information from marketing leads, trade shows, web leads, and other sources
• Be a trusted business advisor and use in-depth knowledge of our pricing, lead times, specifications
• Partner with Marketing, Sales Operations, and other Sales departments to execute campaigns
• Utilize Salesforce CRM to manage and track sales activities, maintaining accurate data for forecasting and reporting
• Consistently meet established weekly and monthly sales metrics
• Attend a minimum of 4 industry-related trade shows a year for a week at a time with preset dates
• Other duties as assigned, in accordance with training and qualifications

Requirements

• 5+ years of experience in customer service, sales coordination, or a similar role
• 2+ years of experience in the Furniture industry or graduation from our Customer Onboarding and Revenue Activation team
• Experience working efficiently in a fast-paced environment while delivering a polished, personalized experience to high-end customers
• Ability to travel to attend a minimum of 4 industry-related trade shows a year for a week at a time for preset dates
• Familiarity with CRM tools to track activity and manage pipelines (Salesforce preferred)
• Ability to educate clients and drive product-based solutions through a relationship-building approach
• Strong written and verbal communication skills with a consultative, customer-focused approach
• Strong organizational skills with the ability to manage multiple accounts and priorities at once
• Ability to collaborate with cross-functional partners to support sales initiatives and campaigns

Qualifications

• Passionate about sales and ready to contribute to our dynamic team
• Open and honest
• Reach for excellence
• Act with responsibility
• Value the whole person
• Enjoy the journey

Skills

• Customer service and sales coordination experience
• Product knowledge and education skills
• CRM tool proficiency (Salesforce preferred)
• Effective communication and relationship-building abilities
• Organizational and multitasking skills
• Collaboration and teamwork

Benefits

• Competitive compensation package
• Flexible work schedule
• Professional development opportunities
• Health and wellness programs
• Employee recognition and rewards

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate trade show attendance.

Equal Opportunity Employer

Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.