Account Representative

Qualifications

This person should have an Associate’s degree, plus two years of relevant work experience or the equivalent. This person must possess effective verbal, written and interpersonal communication skills, be highly organized and detail oriented with proven analytical skills and the ability to meet deadlines. Basic financial acumen and familiarity with accounts receivable concepts is essential. The ability to manage numerous business clients and assist with project initiatives while providing exceptional customer service is key. Proficiency in Microsoft Office and the ability to learn factoring operating system technology is necessary.

Principal Responsibilities

• Consistently interact with factoring clients to build strong relationships by having thorough and meaningful conversations.
• With assistance from management, work to become a trusted advisor, offering guidance on prospective debtors and receivable solutions to enhance client aging performance and overall profitability.
• With oversight, monitor and identify trends in activity. Mitigate risk and discrepancies on the portfolio and promptly take appropriate action to address or correct the issue.
• Review and conduct a receivable aging assessment regularly for each client to ensure the aging is performing in a satisfactory manner.
• Analyze client provided financials for assigned clients within the portfolio.
• Evaluate credit risks associated with prospective and existing clients using sound credit judgment.
• Prepare and present comprehensive credit proposals and recommendations, collaborating with credit and operations teams for prudent risk management, ensuring credit quality and optimal collateral performance.
• Maintain and update account information to ensure accurate customer records.
• Monitor in-process factoring files for receipt of complete and accurate documentation.
• Directly manage any review process if required, portfolio reviews, risk rating changes and other specified portfolio documentation.
• Manage reserve accounts. Report concerns regarding status of reserve balances as it pertains to risk on accounts-receivable aging.
• Communicate the benefits and advantages of the factoring product to prospective clients as well as referral sources.
• Review publications and attend functions when requested to gain further knowledge of industry and competitors.
• Structure, prepare and present client opportunities for factoring relationships.
• Assist the business development team to review and analyze new prospective client relationships.
• Advise management on client account matters, including business activities, performance, opportunities, and recommended actions.
• Keep informed of industry and overall economic and financial trends, which may impact the factoring client portfolio.
• Attend pertinent team, underwriting, business development, and risk management meetings to learn and actively contribute to decisions that impact the factoring unit.

Pay

Compensation Grade: Hourly Grade 4

Schedule

N/A