Account Representative

About the role

The role involves providing customer service to residents and businesses through various channels including phone, email, and social media. Responsibilities include handling inquiries, complaints, and requests related to city services.

Responsibilities

• Handle incoming calls and emails from residents and businesses
• Resolve customer issues and complaints efficiently
• Follow up on customer inquiries and provide updates
• Communicate effectively via phone, email, and social media platforms
• Ensure all communications are courteous and professional

Requirements

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficient in Microsoft Office applications
• Knowledge of city services and policies

Qualifications

• Bachelor’s degree in Communications, Public Administration, or related field
• 1-2 years of customer service experience
• Experience with social media management a plus

Skills

• Customer service skills
• Problem-solving abilities
• Time management
• Attention to detail

Benefits

• Competitive salary
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

• $20.00 per hour

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM

Application Instructions

To apply, please fill out the form below and submit your resume and cover letter.