Account Relationship Sales Specialist - North Seattle, WA

Key Responsibilities

• Build authentic relationships that support long-term provider success
• Motivate and educate providers on early-stage private practice management fundamentals
• Identify disengaged or stalled providers and recommend re-engagement strategies
• Collect feedback to improve onboarding processes and provider satisfaction
• Highlight community events, trainings, and consultation opportunities to foster engagement
• Serve as the primary point of contact for new providers during onboarding
• Lead daily virtual and in-person meetings with providers across the full onboarding lifecycle
• Coordinate warm handoffs from Provider Engagement Specialists and initiate onboarding communications
• Set realistic timelines and goals for provider readiness and track progress toward completion
• Guide providers through credentialing, compliance, and business documentation requirements
• Schedule and facilitate onboarding meetings, training sessions, and supervision coordination for associates
• Establish early practice logistics such as scheduling, telehealth setup, and ramp-up planning
• Maintain detailed documentation of provider interactions and progress in the CRM system

Requirements

• Bachelor's degree in business, Human Resources, Psychology, or related field (preferred)
• 2+ years of experience in onboarding, HR, client success, or account management roles
• Strong organizational skills, attention to detail, and ability to manage multiple priorities
• Excellent written and verbal communication with a customer-focused mindset
• Comfortable working toward performance metrics and deadlines in a fast-paced environment
• Proficiency with CRM systems, Microsoft Office Suite (Word, Excel, Power BI), and related tools
• Experience in healthcare, mental health, or high-touch service industries preferred
• Candidates with backgrounds in hospitality or client relationship management are encouraged to apply

Core Competencies

• Welcomes constructive mentorship and coaching, as well as actively applies it to daily work
• Demonstrates a growth mindset by seeking opportunities to learn, adapt, and improve performance over time
• Communicates clearly and professionally in writing, over the phone, and in meetings. Confidently presents information and tailors communication style to different audiences
• Takes initiative to identify and resolve challenges efficiently. Follows through on commitments with accuracy, accountability, and attention to detail
• Good interpersonal and conflict-resolution abilities
• Stays flexible and positive in a fast-paced environment. Works well with others, values teamwork, and approaches every interaction with empathy and cooperation
• Highest level of organization with strong computer literacy, capable of navigating multiple software systems and digital tools with ease while maintaining accuracy and efficiency

Benefits

• Compensation and Benefits: Salary: $60,000 - $70,000 (DOE), plus commission bonus opportunities
• Benefits: 75% employer-covered Health, Dental & Vision insurance
• 401(k) with employer matching (upon eligibility)
• 8 paid holidays and 15 days PTO annually
• Professional development and career growth opportunities
• Supportive, values-driven team environment

Additional Information

• Job Type: Full-time, in-office
• Working Hours: Monday - Friday 8:30am to 5:00pm
• Location: Mountlake Terrace, Washington State
• A background check is required prior to employment
• To avoid conflicts of interest, employees may not be current clients of Mindful Therapy Group