Jobs · Business Development · Oregon

Account Relationship Manager - Portland, OR

Stellar Industrial Supply · Portland, OR · 4 wk ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "Stellar’s Commitment" and "Position Summary". We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not repeat job title. We need to include sections only if posting has real specific content. We have content: Stellar’s Commitment (maybe "About the role"? Could be considered "About the role" or "Company Overview". We'll map to "About the role". Then "Position Summary" could be part of About the role or separate? Probably we can include "About the role" covering Stellar’s Commitment and Position Summary. Then "Essential Duties And Responsibilities" -> Responsibilities. Then "Qualifications" -> Qualifications. Then "Knowledge, Skills & Abilities" -> Skills. Then "Additional Requirements" maybe part of Requirements? Could be "Requirements". We'll include Requirements section covering Additional Requirements (age, driver's license, background check, etc.) plus maybe Education/Experience from Qualifications? Actually Qualifications already includes education and experience. So we can separate: Qualifications (education, experience). Skills (knowledge, skills & abilities). Requirements (additional requirements like age, driver's license, background check, work authorization). Benefits section present. Hours/Schedule present. Pay not present, so omit Pay section. We must not include boilerplate like EEO etc. Remove that at end. We must preserve all substantive info. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We need to decide what to list as lists. Responsibilities: many bullet-like paragraphs under headings: Account Management & Customer Relationships, Sales Growth & Territory Development, Consultative Selling & Value Creation, Territory Management & Business Acumen, Collaboration & Organizational Contribution, Professional Standards. Could treat each as a subsection? But we only allowed headings h3 for sections; we can still have

    for Responsibilities and then inside we can have

    or

      . The instruction: Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
      • for any list of duties/requirements/benefits, and

        for prose. So inside Responsibilities we can have

        • for each duty. We'll extract each duty as list items. Similarly Requirements: list of additional requirements. Qualifications: could be list? It includes education, experience, etc. Could be
            . Skills: list. Benefits: list. Schedule: we have Hours/Schedule: Full-time, exempt position. Monday-Friday. Schedule may vary based on customer needs and territory requirements. Frequent travel throughout the assigned territory is required, including occasional overnight travel for customer meetings, training, and sales events. That's prose; we can put in

            . We must not include filler like "commensurate with experience". Not present. We must not repeat job title. We must not include Job ID etc. We must output only HTML fragment. Let's craft. Structure:

            About the role

            Stellar’s Commitment ... Position Summary ...

            We need to combine Stellar’s Commitment and Position Summary into prose. Let's extract Stellar’s Commitment paragraph: "Stellar’s Commitment At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed. We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success." Position Summary: "The Account Relationship Manager is a fully proficient sales professional responsible for independently managing and growing customer relationships while driving profitable sales growth within an assigned territory. The ARM develops and executes territory strategies, expands existing customer relationships, develops new business opportunities, and applies consultative selling techniques to create measurable customer value. This role develops a strong understanding of customer operations and business objectives and translates those needs into opportunities for Stellar's products, services, inventory management programs, and value-added solutions. The ARM operates with limited day-to-day direction and is accountable for effectively prioritizing territory opportunities, developing and maintaining a healthy sales pipeline, strengthening customer relationships, and delivering established sales and business expectations. Success in this role requires demonstrated sales performance, sound business judgment, effective territory management, strong customer relationships, and the ability to independently coordinate internal and supplier resources to deliver comprehensive customer solutions." We'll combine into one

            maybe two paragraphs. Then Responsibilities: list items. We need to extract each duty bullet. From "Essential Duties And Responsibilities" there are headings: Account Management & Customer Relationships - Independently manage a portfolio of customer relationships while maintaining strong customer retention, satisfaction, and profitable growth. - Build and maintain relationships with multiple stakeholders within assigned customer organizations. - Develop a strong understanding of customer operations, challenges, purchasing behaviors, business objectives, and growth opportunities. - Serve as a trusted advisor by proactively identifying customer needs and coordinating appropriate solutions. - Independently manage customer communication, follow-through, and routine account challenges while appropriately escalating significant business issues. - Support and expand customer inventory management programs, including Vendor Managed Inventory (VMI), and other customer-specific programs and services. - Identify opportunities to deepen customer relationships and strengthen Stellar's position within assigned accounts. Sales Growth & Territory Development - Independently develop and execute territory growth strategies aligned with established sales, profitability, and strategic business objectives. - Consistently identify and pursue opportunities for new business, customer expansion, category growth, and increased wallet share. - Develop and maintain an active, qualified pipeline through disciplined prospecting, networking, referrals, research, cold calling, and other business development activities utilizing ProtonAI. - Independently qualify opportunities and move prospective customers through the sales process. - Develop new customer relationships and convert qualified opportunities into profitable business. - Evaluate territory opportunities and prioritize time and resources based on customer potential, strategic importance, and anticipated business impact. - Demonstrate accountability for established territory sales, profitability, retention, pipeline, and other applicable performance expectations. - Monitor competitive activity, market conditions, and customer developments that may affect territory strategy. Consultative Selling & Value Creation - Effectively apply Stellar's Value Proposition and consultative selling methodology to diagnose customer challenges and recommend practical business solutions. - Identify opportunities to increase wallet share through expanded product utilization, supplier partnerships, inventory management programs, and other value-added solutions. - Develop solutions that improve customer productivity, reduce costs, strengthen operational performance, or otherwise create measurable value. - Consistently identify, document, and communicate customer cost savings (DCS), operational improvements, and other measurable business outcomes. - Effectively communicate Stellar's value proposition and business recommendations to customer decision-makers. - Coordinate Stellar Specialists, supplier representatives, Customer Experience, Operations, and other internal resources to deliver comprehensive customer solutions. - Balance customer needs with Stellar's profitability and long-term business objectives when developing solutions and recommendations. Territory Management & Business Acumen - Develop and maintain an effective territory plan based on customer potential, business opportunities, sales objectives, and available resources. - Analyze account and territory performance to identify trends, risks, and growth opportunities. - Demonstrate understanding of the relationship between sales growth, customer value, profitability, and long-term account development. - Make sound decisions regarding territory priorities and allocation of time and resources. - Anticipate customer needs and proactively engage appropriate internal or supplier resources. - Provide relevant customer, competitor, and market intelligence to Sales leadership and other stakeholders. Collaboration & Organizational Contribution - Partner effectively with Customer Experience, Operations, Specialists, supplier representatives, and other internal stakeholders to support customer and territory objectives. - Maintain accurate and timely customer records, pipeline activity, sales opportunities, and other required information within ProtonAI. - Demonstrate strong ownership and follow-through on customer and internal commitments. - Share knowledge, effective sales practices, customer insights, and market information with peers. - Provide informal guidance, field support, or assistance to less-experienced sales team members when appropriate. - Participate in continuous improvement, sales effectiveness, training, and professional development initiatives. - Continue developing capabilities required for increasingly complex customer, territory, and organizational responsibilities. Professional Standards - Demonstrate professionalism, integrity, accountability, and ethical business practices. - Represent Stellar positively in all customer and supplier interactions. - Exercise sound judgment and demonstrate accountability for territory decisions and results. - Support continuous improvement initiatives and contribute to team success. - Demonstrate behaviors consistent with Stellar's core values. - Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs. We'll list all as

          • under
              . Qualifications: Education and Experience. Education: "High school diploma or equivalent required. Bachelor's degree in Business, Sales, Marketing, or a related field preferred. Equivalent combinations of education, training, and relevant work experience may be considered." Experience: "At least one year of experience of professional experience in metalworking, metal cutting, machining, or a related field required. At least one year of professional experience in the aerospace or defense industry preferred. Three or more years of progressively responsible outside sales, account management, business development, or comparable experience preferred. Demonstrated success independently managing customer relationships and developing new business. Demonstrated experience growing existing customer relationships and identifying opportunities to expand products, services, or solutions. Industrial distribution, manufacturing, MRO, or technical sales experience preferred. Experience with consultative or solution-based selling preferred. Mechanical or technical aptitude preferred. Equivalent demonstrated capability and performance may be considered in place of a specific number of years of experience." We'll list as
              • each sentence maybe. Skills: Knowledge, Skills & Abilities list. We'll extract each bullet: - Demonstrated ability to independently manage a sales territory, customer portfolio, or comparable book of business. - Demonstrated ability to retain and grow customer relationships and develop new business opportunities. - Strong consultative selling, negotiation, presentation, and relationship-management capabilities. - Strong prospecting and business-development skills. - Ability to understand customer operations and translate customer challenges into business opportunities and practical solutions. - Ability to identify, quantify, document, and communicate customer value. - Strong business judgment and ability to prioritize opportunities based on customer potential and anticipated business impact. - Ability to navigate moderately complex customer organizations and develop relationships with multiple stakeholders. - Strong analytical, problem-solving, planning, and organizational skills. - Ability to independently manage multiple priorities in a fast-paced environment. - Strong cross-functional collaboration and influence skills. - Ability to operate independently with limited day-to-day supervision while appropriately involving leadership when needed. - Proficiency with Microsoft Office applications, particularly Excel and PowerPoint. - Proficiency with or demonstrated ability to effectively utilize CRM platforms and other business systems. - Ability to develop strong knowledge of Stellar's products, services, supplier capabilities, and industry. - Commitment to professionalism, accountability, continuous development, and Stellar's core values. We'll list as
                  . Requirements (Additional Requirements): - Must be at least 18 years of age. - Must possess a valid driver's license and maintain an acceptable driving record. - Must be able to pass a background check and drug screening. - Must be legally authorized to work in the United States. - Must maintain regular and reliable attendance. - Willingness and flexibility to travel throughout the assigned territory, including occasional overnight travel. We'll list as
                    . Benefits: list. - Medical, dental, and vision insurance - company-paid life and AD&D insurance - long-term disability insurance - 401(k) with employer match - paid time off and paid holidays - gym reimbursement program - Employee Assistance Program (EAP) - employee rewards and recognition program - HSA with company contribution on eligible plans We'll list as
                      . Schedule:

                      Full-time, exempt position. Monday-Friday. Schedule may vary based on customer needs and territory requirements. Frequent travel throughout the assigned territory is required, including occasional overnight travel for customer meetings, training, and sales events.

                      We must

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