Account Program Specialist

Account Program Specialist

The Account Program Specialist is responsible for day-to-day customer experience and interactions. This role ensures that customer satisfaction and engagement are maintained at high levels, and that all customer-related processes and interactions are executed efficiently and effectively.

• Engages with customers daily to ensure high satisfaction and resolve concerns promptly
• Buils and maintains relationships with key customer contacts and decision-makers
• Acts as the main point of contact, addressing and resolving customer issues in a timely manner
• Implements strategies to enhance customer engagement and satisfaction
• Analyzes customer feedback and data to identify opportunities for improvement
• Collaborates with internal teams to ensure customer needs are met and exceeded
• Provides regular updates and reports on customer experience metrics and performance
• Identifies and capitalizes on opportunities to improve customer engagement
• Ensures compliance with relevant policies, procedures, and regulations
• Proactively communicates to ensure customer satisfaction with current services
• Supports Strategic Account Managers (SAMs) in identifying strategic growth areas
• Manages billing, AR, and provides updates, including ETAs and notes, in a systematic manner
• Ensures adherence to preventative maintenance schedules
• Attends monthly tactical meetings with customers to discuss open work orders, quotes, and other relevant topics
• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and the public
• Other related job duties as assigned

Pay

USD $45,000.00/Yr. USD $65,000.00/Yr.

Benefits

• Paid Training & Ongoing Development
• Top-Tier Health Insurance
• Dental & Vision Coverage
• Supplemental Insurance Options
• FREE Life Insurance
• 401(k) Retirement Plan
• Generous Time Off