Account Payable Associate

Location: Claremont, NC | Shift: Monday–Friday, 8:00 am–5:00 pm | Full‑time, Non‑Exempt

About the role

Williams‑Sonoma, Inc. operates a large, agile distribution and manufacturing network across the U.S. and internationally. The Sutter Street Manufacturing division in North Carolina produces upholstered furniture with over 1,400 full‑time employees. The Accounts Payable Associate supports accurate, timely processing of vendor invoices and payments, working closely with vendors, Shared Services Accounts Payable, Purchasing, Receiving, and internal business partners to resolve issues, obtain approvals, maintain documentation, and keep invoices moving through the payment process efficiently.

Responsibilities

Accounts Payable Process

• Process and track vendor invoices through the accounts payable workflow
• Review invoices for required documentation and payment readiness
• Manage no‑purchase‑order invoices, including coding, routing for approval, and tracking through payment
• Research and resolve invoice discrepancies, payment holds, missing approvals, coding issues, and vendor payment questions
• Monitor open invoices, aging items, blocked invoices, and items requiring follow‑up
• Review recurring vendor coding for consistency and accuracy

Vendor and Internal Support

• Respond to vendor inquiries regarding invoice status, payment timing, missing information, or disputed items
• Follow up with internal approvers to ensure timely invoice approval
• Escalate recurring invoice issues, aging items, or payment delays to management as needed
• Assist with vendor statement reviews and research outstanding invoice balances
• Support accurate, timely communication between vendors, internal teams, and Shared Services Accounts Payable

Reporting and Tracking

• Maintain invoice tracking reports, open item reports, and other accounts payable follow‑up schedules
• Provide regular status updates on outstanding invoices, approval delays, blocked items, and vendor payment issues
• Identify recurring issues in the invoice process and recommend opportunities to improve workflow efficiency
• Support special accounts payable projects as assigned

Qualifications

• Associate’s degree in Accounting, Business Administration, or related field preferred
• At least 3 years of experience in accounts payable, invoice processing, vendor support, or a related administrative finance role
• Proficient in MS Excel, including pivot tables and functions such as SUMIFS and lookups
• Prior experience with Oracle, Microsoft Dynamics 365, or similar ERP system preferred
• Strong attention to detail and accuracy
• Strong organizational skills and ability to follow through on multiple open items
• Ability to communicate effectively with vendors, Shared Services Accounts Payable, Purchasing, Receiving, and internal business partners
• Strong sense of urgency and ability to prioritize responsibilities in a deadline‑driven environment
• Ability to research discrepancies, identify issues, and escalate items as appropriate

Benefits

• Generous discount on all Williams‑Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits
• Legal and Identity Protection Plans and Pet Insurance