Account Partner

About the role

MuleSoft’s Professional Services team works across the most complex healthcare landscapes to deliver transformative solutions. As a Healthcare Account Partner, you are the strategic architect of our services business within the Payer and Provider segments. You will own the customer’s services journey from pre-sales to launch, building trusted relationships with C-level executives at some of the world’s largest health insurance companies and clinical systems.

Your primary goal is to help healthcare leaders generate significant business value and operational efficiency from their MuleSoft investment, turning integration from a technical hurdle into a competitive advantage.

Responsibilities

• Drive Efficiency: Use deep industry insight to identify friction points in the healthcare ecosystem (e.g., patient onboarding, claims adjudication, or provider credentialing) and propose transformative API-led solutions.
• Strategic Growth: Exceed growth and bookings targets while ensuring the health and long-term success of your Healthcare accounts.
• Consultative Leadership: Engage C-level stakeholders at Payers and Providers as a trusted advisor, aligning MuleSoft and Salesforce solutions with their clinical and business objectives.
• Territory Planning: Develop and execute account plans that focus on the "Triple Aim": improving the patient experience, improving the health of populations, and reducing the per capita cost of healthcare.
• Ecosystem Collaboration: Work closely with Sales, Customer Success, and Healthcare-focused Partners to deliver a unified, industry-specific "One Salesforce" experience.
• Industry POV: Contribute to the evolution of our Healthcare delivery playbooks and point-of-view (POV) documents, sharing best practices for connecting the healthcare data grid.
• Healthcare Evangelism: Position MuleSoft’s delivery methodology as the key to solving industry-specific challenges like interoperability, value-based care, and legacy system modernization.

Requirements

• 5+ years of consultative sales experience with a proven record of consistently exceeding quota.
• 5+ years experience selling and/or delivering professional services within the Healthcare industry, ideally working directly with Health Insurance Payers and/or Healthcare Providers.
• Subject Matter Expertise: A strong understanding of the healthcare landscape is preferred however not required, including familiarity with industry standards (e.g., FHIR, HL7), regulatory environments (HIPAA), and the nuances of Payer-Provider collaboration.
• C-Suite Influence: Demonstrated ability to develop and maintain relationships with Healthcare CIOs, CDOs, and CXOs.
• Complex Pursuits: Experience growing accounts through large, sophisticated services engagements ($M+).
• Collaborative Mindset: Excel in a matrixed environment, partnering effectively with account executives and technical architects.
• Resilience: Ability to navigate the long sales cycles and complex procurement processes typical of the healthcare sector.
• Leverage Salesforce’s AI and machine learning capabilities to enhance your sales and service strategies.

Qualifications

• Passion: Deeply invested in using technology.
• Beginner’s Mind: Eager to learn new clinical and technical workflows; a great listener who seeks to understand before being understood.
• Thought Leader: Strong executive presence with the ability to tell a compelling story about the future of connected health.
• Urgency: Driven to move fast to help customers realize ROI and improve the speed of care delivery.
• Trust: Committed to the highest standards of integrity, especially regarding sensitive health data and customer outcomes.

Skills

• Strong communication and interpersonal skills.
• Ability to build and maintain strong relationships with clients and internal teams.
• Experience with healthcare industry regulations and compliance.
• Knowledge of healthcare IT systems and technologies.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.

Benefits

At Salesforce, we offer a comprehensive benefits package to support your well-being and financial security. This includes:

• Time off programs
• Medical, dental, and vision insurance
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more information, visit Salesforce Benefits.

Pay

Compensation is determined by location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Schedule

Full-time position. Flexible work arrangements may be available based on business needs and individual circumstances.